eMates

eMates

UK Prison Messaging Service

Details about eMates

  • Released
  • Updated
  • iOS Version
  • Age Rating
  • Size
  • Devices
  • Languages
  • February 3, 2022
  • September 29, 2024
  • 15.0+
  • 4+
  • 43.81MB
  • iPhone, iPod
  • English

Features

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Ratings
🗣❌ unsupported
Your locale
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Version History of eMates

1.5.4

January 10, 2024

Adds NeatPhone functionality and Short Message support for digital prisons.

1.5.3

November 30, 2023

Fixes an issue when topping up your account from within the app.

1.5.1

November 1, 2023

Fix for errant message about an invalid phone number.

1.5.0

October 18, 2023

We have addressed some issues with messages being sent and then changing back to draft. This was because the email address for the customer account had not been verified. We have now addressed this issue and show a detailed screen explaining what happened.

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1.4.7

August 30, 2023

Some attachments could not be viewed and users just saw a grey square. Attachment images were cropped so the top/bottom could not be seen. Sometimes when opening an attachment, the screen would be white. But opening it again would show the attachment.

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1.4.6

August 17, 2023

Vastly improved application startup times Fixed bug where app would crash occasionally when topping up using auto-filled details Fixed annoyance where 2FA codes were capitalised at the start, driving people nuts. Fixed crash when logging out of the app Added cancel button to 2FA screen, just in case you opened the app and got stuck in a loop you can now escape and change email address if needed.

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1.4.5

August 8, 2023

Fixed issue with registrations after a change of password complexity rules.

1.4.2

December 2, 2022

Fixed bug where attachments would not view and then the app would crash

1.4.1

November 30, 2022

Improvements to error logging when customers are having issues. Status banner indicating what is happening within the app or if there are any issues communicating with the service. Fixed bug where messages might not get marked as read

More

1.4.0

September 9, 2022

Lots of work behind the scenes to make the process more reliable. Improving feedback to the user if their account is missing details or if there is a problem. Many UI glitches fixed.

More

Price History of eMates

Description of eMates

eMates (emailaprisoner.com) has the following goals: To help family and friends communicate easily and frequently with Prisoners. To reduce thoughts of self-harm/suicide through increased communication. To assist Prisoners in preparation for release with multiple partner agencies. Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication. Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend. Please check the locations page to see what features are available at what establishment: https://www.emailaprisoner.com/content/locations
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eMates: FAQ

Is the software for eMates compatible with iPads?

No, eMates cannot support iPad devices.

Who created the app?

Unilink Technology Services Ltd launched the eMates app.

What is the minimum iOS version required to use eMates?

The minimum required iOS version for the app to work is 15.0 or higher.

What is the overall rating of the app?

eMates has a very low rating of 2 out of 5.

What is the primary genre of the eMates app?

The Primary Genre Of The Emates App Is Social Networking.

What is the current version of eMates?

1.5.4 is the latest released eMates version.

What is the update date for eMates?

The most recent update for eMates was released on September 29, 2024.

When was the app initially released?

The release date of the app was on February 6, 2023.

What is the content advisory rating for eMates?

Suitable for children aged 4 and up, contains no objectionable material.

What languages does eMates support?

You can use the eMates app in English.

Is eMates part of the Apple Arcade gaming experience?

No, eMates is not on Apple Arcade.

Is eMates integrated with in-app purchases?

No, eMates does not integrate in-app purchases for users.

Does eMates support Apple Vision Pro compatibility?

No, eMates does not support compatibility with Apple Vision Pro.

Does eMates incorporate ads within the app?

No, eMates does not incorporate ads within the app.

Screenshots of eMates

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Alternatives to eMates

Reviews of eMates

Leave a Review eMates
  • Communication?

    Hi, just wondering why it takes so long for my emails to get to my recipient.

    I have two waiting to be sent … or be replied to.

    I believed that, this service was designed to help the prisoner feel less isolated. And feel like they can communicate with people on the outside with ease. Stopping them from mental illness issues and from self harm thoughts.

    Please can you explain, why it can take upto 6 days for an email to be responded to.

    Thankyou
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  • Confused 🫤

    I just don’t get it. Recently I had received a letter from a friend in prison with a flyer in saying to download this for quicker mails to and from the prison. I signed up got verified etc and put a fiver on. I’ve sent 3 emails and I know my friend has received at least one of them however I have also paid for 3 reply slips but no replies??!! Can you tell me why this is happening and what I’m actually spending my money on that I’ve used on this app? It’s 25p for a reply sheet also. It says the establishment is listed for replies so what’s going on?? Cheers
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  • Poor

    The app is really crappy I don’t get notifications to say I’ve had an email and when they updated it the app crashed and now messages won’t show up at all I have to use safari and log in that way. Very confusing if you send multiple emails to the same person and the replies are out of sync. Staff at unilink are also quite slow when it comes to fixing things.
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