Leave a Review eMates
Communication?
Hi, just wondering why it takes so long for my emails to get to my recipient.
I have two waiting to be sent … or be replied to.
I believed that, this service was designed to help the prisoner feel less isolated. And feel like they can communicate with people on the outside with ease. Stopping them from mental illness issues and from self harm thoughts.
Please can you explain, why it can take upto 6 days for an email to be responded to.
ThankyouShow lessConfused 🫤
I just don’t get it. Recently I had received a letter from a friend in prison with a flyer in saying to download this for quicker mails to and from the prison. I signed up got verified etc and put a fiver on. I’ve sent 3 emails and I know my friend has received at least one of them however I have also paid for 3 reply slips but no replies??!! Can you tell me why this is happening and what I’m actually spending my money on that I’ve used on this app? It’s 25p for a reply sheet also. It says the establishment is listed for replies so what’s going on?? CheersShow lessPoor
The app is really crappy I don’t get notifications to say I’ve had an email and when they updated it the app crashed and now messages won’t show up at all I have to use safari and log in that way. Very confusing if you send multiple emails to the same person and the replies are out of sync. Staff at unilink are also quite slow when it comes to fixing things.Show less