The app no longer works
I’ve had the Apple App for over 2 years, but haven’t had to use it since I installed the Speed Control Dial. My controller stopped working last night and I was left stranded. I tried to use the app on my watch but it was no longer available on my watch or my phone. When I searched the App Store, I can see the app listed but I can’t do anything with it. I can see that the app was Purchased, but it doesn’t allow me to do anything but forward the 4 screenshots provided by the manufacturer when they uploaded the app to the store.
Not having a way to operate the SmartDrive is not only frustrating, it’s unacceptable. Customers pay a pretty penny for this unit, we deserve a usable app or switches that won’t leave us stranded.
Not having a way to operate the SmartDrive is not only frustrating, it’s unacceptable. Customers pay a pretty penny for this unit, we deserve a usable app or switches that won’t leave us stranded.
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important advice!!! good but one HUGE problem.
What reviewer Apjret said two years ago! In the learning tool, I try to get the hang of doing the double tap in a way that it will detect but even with lots of practice, it’s hit or miss. They need to change the sensitivity. Especially given that the app turns off frequently after a short time (another bug)… it’s maybe 100 times more likely to miss a double tap, than detect one that wasn’t intentional so the sensitivity should definitely be adjusted way up!!!!!!!¡!¡i
ADVICE: THE APP MUST BE INSTALLED from the App Store ON THE WATCH. At least this is the case if you got a new watch. It CANNOT be installed using the App Store on iPhone or the watch app on iPhone. THIS IS NOT DOCUMENTED ANYWHERE ON THE WEBSITE AND APPLE SUPPORT IS NOT AWARE OF THIS EITHER. IF YOU CAN’T FIX THIS, AT LEAST DOCUMENT IT.
ADVICE: THE APP MUST BE INSTALLED from the App Store ON THE WATCH. At least this is the case if you got a new watch. It CANNOT be installed using the App Store on iPhone or the watch app on iPhone. THIS IS NOT DOCUMENTED ANYWHERE ON THE WEBSITE AND APPLE SUPPORT IS NOT AWARE OF THIS EITHER. IF YOU CAN’T FIX THIS, AT LEAST DOCUMENT IT.
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Why is the app not available to download?
I am really confused as I have bought a smart drive mx2+ and one of the benefits was being able to control from my Apple Watch. However, I’ve come to download it and it has a greyed out button that says ‘purchased’ but there is no option for me to download it.
Are you able to advise, please?
Are you able to advise, please?
Odd
Apparently I’ve already purchased this app however I’ve never tried to use it. And it doesn’t even allow an iPhone 12 or Apple 9 series watch to pair with this app…which are relatively new devices. Little confused at smart drive apps as they seem to be more like dumb drive and obsolete apps.
Why is this not available for my Apple Watch???
I purchased an Apple Watch for the use of my smartdrive so I didn’t look like I was wearing multiple watches and it does more than the new smartdrive watch. But it doesn’t seem to be available at all. Sad considering how much much the smartdrive is and now this. Think smoov is the way to go, as I’ve had no end of issues with this smartdrive! Permobil once again another disappointment.
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Buggy app
I don’t know when, I don’t know how or where it will happen. But I’m convinced this app which regularly doesn’t work with my SmartDrive MX2+ will be the death of me. Will it be a cliff? Incoming traffic? Or a face-plant into a curb. Only time will tell.
Good app
Happy to finally get this app available on Apple Watch until today. I had to unpair and then re-pair my watch and found that I had lost the app on my watch. Searching high and low on my phone and watch to try to find it finally found it in the App Store but there was no way to reinstall it just to share it with people on my email or messenger list.
it was a good app while it lasted. I noticed today that the app has disappeared off my watch. When I go to the App Store it tells me it is purchased but that is grayed out and I cannot reload it. Very very disappointed in this app after waiting so long!
it was a good app while it lasted. I noticed today that the app has disappeared off my watch. When I go to the App Store it tells me it is purchased but that is grayed out and I cannot reload it. Very very disappointed in this app after waiting so long!
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Tapping issues
The setup was smooth . Great speed
But sometimes I have to tap 4 or mor times to get it going. My biggest concern is if it doesn’t stop when I tap I hit a wall curb or people. I have hit a few walls lately . I love the AP though cause I can go faster than the manual control.
And I don’t get tired . Great product with my Apple Watch Ultra 2.
But sometimes I have to tap 4 or mor times to get it going. My biggest concern is if it doesn’t stop when I tap I hit a wall curb or people. I have hit a few walls lately . I love the AP though cause I can go faster than the manual control.
And I don’t get tired . Great product with my Apple Watch Ultra 2.
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Randomly fails to start/stop motor
The app connects with the SmartDrive quickly after turning on and chimes to respond to taps - but it randomly fails to activate the motor even though it plays the sound to acknowledge the double tap.
Sometimes I need to double tap 3.. 4… 5.. even 6 times to get the motor to start - or stop. I’ve stopped using the power assist in spaces where there is limited room to stop after multiple instances where double taps have failed to turn off the motor and I’ve been slammed into a wall (sometimes with enough speed to flip the motor under my chair).
In other cases, inadvertent hand motions that were not taps have activated the motor - so often I end up turning off the SmartDrive and pushing manually to avoid.
Hate the PushTracker that came with my SmartDrive - needs charging multiple times per day and I find the interface cryptic. I used to use the drive daily, but now it stays off most of the time - I much prefer the AppleWatch, so will continue to leave my SmartDrive off except when I have a long distance to go with ample room to stop….
Sometimes I need to double tap 3.. 4… 5.. even 6 times to get the motor to start - or stop. I’ve stopped using the power assist in spaces where there is limited room to stop after multiple instances where double taps have failed to turn off the motor and I’ve been slammed into a wall (sometimes with enough speed to flip the motor under my chair).
In other cases, inadvertent hand motions that were not taps have activated the motor - so often I end up turning off the SmartDrive and pushing manually to avoid.
Hate the PushTracker that came with my SmartDrive - needs charging multiple times per day and I find the interface cryptic. I used to use the drive daily, but now it stays off most of the time - I much prefer the AppleWatch, so will continue to leave my SmartDrive off except when I have a long distance to go with ample room to stop….
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Stuck in a city 2,500 Miles from home with no app
This app only has a share icon and cannot be downloaded. My watch was replaced and no longer works with my smart drive mx2+. There is no easy to find documentation on how to pair my watch or how to get the app but *I can share the app!*
