Horrendous Experience, Unnecessary App
This app is a security risk since you can’t paste a password when creating your account, or even view the password you’ve typed. That means that you can’t use a password manager or even make sure you didn’t typo your password. I ended up having to use an insecure password so that I’d have some chance of entering it correctly.
They’re already using Ticketmaster in the background, so please at least give us the option of just using them (bad as they are).
Actually using the app once you’re signed in is just as bad. It’s not at all obvious where to find your tickets for upcoming events. It turns out they’re buried under “Venue -> City Name”, not on the “Home” tab. If you’re going to force people to use an app to access tickets, at the very least the tickets should be front and centre when you open the thing.
This was so frustrating that I’m going to avoid any events that require this app in the future if at all possible. As soon as the event is over this app and account are gone.
Broadway, please have another look at the design of this thing. Adding friction to the experience isn’t helpful, especially when venues already struggle to attract people.
They’re already using Ticketmaster in the background, so please at least give us the option of just using them (bad as they are).
Actually using the app once you’re signed in is just as bad. It’s not at all obvious where to find your tickets for upcoming events. It turns out they’re buried under “Venue -> City Name”, not on the “Home” tab. If you’re going to force people to use an app to access tickets, at the very least the tickets should be front and centre when you open the thing.
This was so frustrating that I’m going to avoid any events that require this app in the future if at all possible. As soon as the event is over this app and account are gone.
Broadway, please have another look at the design of this thing. Adding friction to the experience isn’t helpful, especially when venues already struggle to attract people.
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