CarCutter User Reviews

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Anyone else have a problem with 360?

I use this app for work. I have issues with my photos skipping to the next images and they appear out of order. Then I have to waste time and go back to fixing the proper order if I don’t pay close enough attention. And I am being told I am one of the only ppl unable to do 360 videos. They blame my device— when I’ve uploaded them before from this same device. All I’m getting from support is nonsense answers and no results of fixing the app. This is becoming very frustrating. Is anyone else having this issue? Or is it me like they are claiming?

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sammy337230

3 months ago

Response from developer

Thank you for your feedback. We understand how frustrating this must be. The issue with the image order has been resolved as confirmed by our support team. As for the 360 videos, while we haven't received similar reports, our developers are investigating thoroughly. This is why we've requested screen captures to better understand the problem. We kindly ask for your patience as we work towards a solution, and will keep you updated on our progress. Thank you for your understanding.

Glitchy, slow, constantly needs rebooting

Overheats phone constantly creating a ton of functionality problems

Disappointed user 2024…

4 months ago

Response from developer

Hi there, We apologize for the issues you are facing with our app. Did you reach out to our support team at support@car-cutter.com? With more details on your phone model, we will be able to investigate your problems to find solutions.

Just too many problems

Simply unreliable. It’s ok if you want to do a few cars but when you have 10 or more like I have to do everyday you are guaranteed to run into problems. Most notably uploading issues. It uploads all the photos as you’re working and it absolutely will kill your phone battery, you’ll notice how hot your phone gets as you go along. The only way you can work to get 4 or more cars done is by turning off cellular and uploading when you get to a home WiFi, otherwise your phone battery will be dead within an hour. Even with cellular off, the app will still drain your battery quickly. Then you run into the problem of the upload taking multiple days, or even at all, to get the photos to push through. Nearly every picture I take just stays stuck in “uploading.” There seems to be no order of how photos are uploaded either. The app frequently will crash, screen and camera will go black. You take a picture and it will just get stuck and you can’t go on to take the next picture. On top of that you can’t even pinch zoom like a normal phone will. Bottom line this app needs major fixing

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Chigidabagada

5 months ago

Response from developer

Hi there, We apologize for the issues you are facing with our app, which are far from being normal. We have more than a thousand weekly active users of our app who are more than happy with our solution. I believe you already reached out to our support at support@car-cutter.com. We will stress our dev team to investigate your issues with priority.

Uploading

I could picture a bunch of cars and be connected to my dealerships WiFi and still not have them downloaded. There’s been days where i picture a car and it would take a week to 2 weeks at most.

savibbbbahg

5 months ago

Response from developer

Hi there, We apologize for the inconvenience, due to a global internet outage our delivery time got delayed. The situation is, however, going back to normal, feel free to reach out to our support team at support@car-cutter.com for assistance.

Slow processing

Taking photos on this app has become a major pain. The processing all the sudden is incredibly slow. Please update and fix

Chigidabagada

7 months ago

Response from developer

Hi there, we are sorry you are facing an issue with your zoom settings. Our support team remains available at support@car-cutter.com to help you.

Toyota417

Love it , easy to use , great quality

Dealerguru

9 months ago

Response from developer

Thank you for your encouraging words!

Change the zoom back to normal!

Please set the zoom back to 1x. What are we doing here? This is silly

Chigidabagada

a year ago

Response from developer

Hi there, we are sorry you are facing an issue with your zoom settings. Our support team remains available at support@car-cutter.com to help you.

Please fix the zoom

Noticed last week the zoom seems to be set at 0.5x. Makes it more difficult to get good looking photos. Please switch it back or better yet allow an actual zoom in, zoom out option

Chigidabagada

a year ago

Issues with Processing

After this most recent update a lot of my photos will not process. These types of photos were fine the before the update, but now 1/5 will not process no matter what I try. Some of these photos don’t even need a background but they still require processing for whatever reason. Super frustrating.

P.S
Thanks for fixing the music not playing issue.

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