Nice reliable translator
I got this translator app and use it to translate screenshots and document photos for business purposes. It works quickly and accurately. Surprisingly OCR quality is also quite good given that text recognition and translation is done from the photo and not from the scan. I don’t use voice or text translation as often as photo translation but from what I tried it performed well. Overall happy with an app and will continue to use it when needed.sergio5v
Does not give you an option to cancel on app
I stopped using this app because I don’t use it that much. What is frustrating is that the app does not allow you to cancel anytime. I tried emailing them but was informed that the email was not delivered because it is not the correct email. I really hope this gets solved after someone read this. I am aware of not getting refunded but don’t want to continue wasting more money on the app I don’t use.Hunny B2111
Developer Response
Thank you for your review! We're sorry to hear that you were unable to contact us via e-mail. We carefully investigated this issue today and found that several support e-mails were incorrectly filtered by our e-mail filter and due to that we didn't see them. We fixed the filter and went through these e-mails today and replied to each of them. We hope that you received our response by now on how to cancel your subscription. If due to any reason you still don't see our e-mail response please try contact us again by clicking on "Support" in Translator • Translate Voice settings. If you want to cancel the subscription please follow this link https://support.apple.com/en-us/HT202039 and click on the blue "Cancel a subscription" button. It will open a list of all open subscriptions you have on your phone. Select "Translator • Translate Voice" from the list. Click on the "Cancel subscription" button and confirm. Your subscription will be canceled. Alternatively you can cancel the subscription by opening the Settings app, then tapping on your name and then tapping subscriptions. Select "Translator • Translate Voice" from the list. Click on the "Cancel subscription" button and confirm. We hope that we will be able to help you to resolve this issue!Handy translator
I use this translator app during my travel to Europe and it is quite helpful in getting the idea what is being said by people speaking German, French and Italian.
It helps when people are speaking slow but in most cases the app gets its translation job done. I use voice and photo translation features of the app and don't use text translation much.
It can translate voice quite reliably. Translate photo feature of the app is great but it also needs improvement to correctly translate small text in low light conditions and when capturing photos from the screen.
It's pricey but I only keep the subscription on when I travel.Grey ghost of 69
Developer Response
Thank you for your review! We are happy to hear that you liked the app! To improve the small text translation in low light conditions we just release the "Camera - text recognition: Improve quality" feature available in the settings screen. When this feature is enabled the app will send pre-filtered and higher res image to the translation engine in order to enable better text recognition and translation.
