The subscription within the app is a scam. Do not buy!!!
I downloaded this app to go with a wristband fall alert device for my mother-in-law. You need the app for the device to operate. I set the app up and paid for the $204 yearly subscription. It turns out that the device came uncharged and did not come with a charging cable. Also, it turns out the device does not hold a charge for more than 15 hours. I wanted to return the device and cancel my subscription. I called customer service who tells me that I need to email photos of the device to get a refund and that I would then get a call back. I did so. I got a call back 20 minutes later from a new customer service representative who tried to convince me to keep the device and not cancel the subscription. When I was not interested, the customer service representative told me that I could only receive a refund for the app subscription when I return the device and they confirm this at their warehouse. When I demanded a refund immediately, they refused, claiming it is part of their “terms of service!” I am never going to get a refund from these people. I am going to call my credit card company to dispute the charge.
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