Great once you get the hang of it. But it crashes as soon as you try to save all the work you did.
Developer Response
[UPDATE]
We're happy to announce that the issue has been solved. Please update to the latest version for a smoother experience. If any issues persist, contact us immediately. Your satisfaction is our priority.
[OLD]
We appreciate your feedback and apologize for the inconvenience. We couldn't reproduce the issue on our end, so more details like your OS version and storage capacity would be very helpful. Please reach out to us at support@pixeltouch.net or through the "Contact Support" or "Report a Problem" section in the app's settings screen so we can assist you further.Tried the free trial, and it was supposed to blur faces but goes in and out, so you can still see all the faces for a few seconds. Canceled free trial.
Developer Response
We are sorry to hear about your experience. To understand and diagnose why you have faced the issue, we will need some additional information about your device and the iOS version. Would you also be kind enough to screen record the whole issue and mail us the video at support@pixeltouch.net ? It will help us immensely in finding a solution. Thank you!Loving it so far and much needed for my type of work.
Developer Response
We appreciate your feedback! Our team is constantly improving the app and adding new features, so stay tuned for updates that may better suit your needs. If you have any questions or need assistance, please contact us at support@pixeltouch.net or through the "Contact Support" or "Report a Problem" sections in our app's settings screen.See it’s a really good app to blur stuff out fr but i just don’t like the fact you can’t un-blur it…like i wish you can un-blur it
Developer Response
We appreciate your suggestion and will consider adding an option to un-blur the whole video in the future. For now, you can use a workaround to un-blur the faces you want to keep visible. You can navigate to the time frame below the video and manually select the face you wish to unblur. Then, use the available options to delete the blur effect for that specific face. You can repeat this process for any other face you want to un-blur.
If you have any further feedback or doubts, please don't hesitate to contact us at support@pixeltouch.net or use the "Contact Support" or "Report a Problem" section in the app's settings screen. We're here to assist you and ensure you have the best experience with our app.Every time I finish blurring out the part I need to blur I save the video to my photos but comes with no sound.
Developer Response
We apologize for the inconvenience you've experienced with the sound in your videos. Please ensure your device's audio settings are turned on before recording to capture the sound correctly. After exporting the video, please double-check that the sound is enabled. If the issue persists, kindly contact us at support@pixeltouch.net or use the "Contact Support" or "Report a Problem" sections in the app's settings screen. Providing us with a sample video would help resolve this matter promptly.Don’t download this, got charged 200$ for no reason
Developer Response
We apologize for any confusion or inconvenience you may have experienced. We would like to clarify that our app offers a monthly subscription fee of $2.99 and a yearly subscription fee of $9.99 with a 3-day free trial. We added the in-app purchase feature a few months ago; previously, it was free. So, there is no way to charge you $200 for using our app. It seems there might be a misunderstanding regarding the charge you mentioned. However, please note that payment and billing matters are managed directly by Apple, as we do not have access to iOS users' account information due to privacy and security restrictions. If you have any concerns or issues with the app, we encourage you to contact our support team. You can reach us via email at support@pixeltouch.net or by using the "Contact Support" or "Report a Problem" sections available in the app's settings screen.I love this app I have a YouTube channel and my mom doesn’t like me showing my face so this app is awesome
Developer Response
Thank you so much for your positive review and kind words! We're gratified to be able to provide a solution that allows you to create content without showing your face. If you have any suggestions or feedback on how we can improve the app further, please don't hesitate to let us know at support@pixeltouch.net. Warm regards. Great app!
Developer Response
We would like to draw your attention to the fact that we have already addressed this issue in our previous email response to you. Once again, want to inform you that our Blur Video is a free video-blurring app for the iPhone, and no premium plan is available for purchase. Never was before and still isn't. Since no subscription or premium plan is available for purchase, you do not need to cancel any subscription. You won't be charged for downloading this app. You can continue using our app for free without any charges. We hope this clears up any confusion and apologize for any inconvenience caused. Yeah works with little lerning curve!
Developer Response
Thank you for giving us your positive response. Making a creative piece of art is always a learning process. Hopefully, you will create unique content using our app. If you need any help, don't forget to contact us at support@pixeltouch.net. Cheers!This app is awesome. The only thing I would ask for is a way to advance one frame at a time. But really A++ on this app.
Developer Response
It is pleasing to see that you have liked our app. We have forwarded your suggestion to our technical team. They will now review it to see if any changes are necessary. Hopefully, you will continue to enjoy our app. Thank you!
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