OSIM Well User Reviews

OSIM Well-Being

OSIM International Ltd

Lifestyle

Health & Fitness

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OSIM uDream

So much easier to use and the traditional remote control
Download feature is great

Youarewelcome8888

a month ago

Response from developer

Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)

Great app and easy to use

The app is easy to use and many features, but the download take a little bit longer and cannot download once i disconnect with the chair.

It would be better if i can download all the programs even I am disconnected with the chair.

Warfd too many cheaters

a month ago

Response from developer

Thanks for supporting OSIM product. When downloading the program is to download the programs into chair main board, so that it have to pair with chair when downloading.

Speaker Bluetooth connection issues

Speaker connection issues. It seems like you have to connect to multiple speakers in the Bluetooth settings in order to get the sound to connect properly on the chair. Any suggestions on how to fix this it’s rather annoying?

Maryann888888

3 months ago

Response from developer

Please advise what OSIM product you are pairing with, please send the video clip on connecting with the speaker to apps.support@osim.com.sg for our investigation, we will base on different product operating features to guide you through.

Issue resolved

quick response from the app developer. I searched for a msaage chair for a long time to have a good neck and shoulder program. OSIM UDream is the best chair I found on the market,

pointedfeet

3 months ago

App crashed and the control panel doesn’t work

The app will crash in the middle of the massage program. The massage program continues but the chair can’t return to upright position after the program ends because the Bluetooth keeps failing to pair and the control panel is non responsive. Trying to climb out of the chair to turn off the power is dangerous! Please fix the bug and let me know how to reset the control panel while sitting in the chair without unplug the power.

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pointedfeet

4 months ago

Response from developer

We regret the inconvenience; please uninstall and reinstall the App, at the same time power off the chair main switch and wait for few minutes and turn it on to try again, please advise what is the OSIM product you are pairing with, we will base on different product to guide you through, if the problem still persist, please send email to apps.support@osim.com.sg.

its disconnecting

the app kicks out and the massage stops

useosim

4 months ago

Response from developer

Dear customer, can you please email to apps.support@osim.com.sg to provide more info so that we can help on this?Thanks for your feedback. We will contnue improving OSIM App to bring our customers better experience.

Your product software often fails

Your product software often fails to connect to Apple phones and is very inconvenient to use. I regret purchasing your product!

lam:使用方便

4 months ago

Response from developer

Please let us know what OSIM product you are trying to pair with, please email us at apps.support@osim.com.sg and we will base on the product to guide you through.

Not reclining

The app does not recline the chair therefore the programs do not get started. Please fix the bug.

Angry bangbang

5 months ago

Response from developer

Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at apps.support@osim.com.sg. We will help you at the earliest.

The app is not working

The APP is not connecting well with the massage chair. The chair is not reclining when pressing the APP button! Please repair

一个土包子

5 months ago

Response from developer

Please power off the massage chair and wait for few minutes and turn it on to try again, please ensure that the Bluetooth is not disconnected when you press the app button for chair recline, if you still encounter any issue, please send email to apps.support@osim.com.sg, we will help to get it run.