Can’t even get started
The pick up for my rental is now an hour and a half later than scheduled. There is no one to talk to and the chat doesn’t work either. You will be left infuriated and frustrated beyond your worst nightmares. This is the stuff the word ‘agony’ derived from. This app has a rating of 1.6 and quite honestly confused why it’s that high!!
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Hertz HZ App Issues
@HertzUK Your app, which provides the only key to my rental car, has been down for hours. I’m late for work, at risk of a parking ticket, and drenched from waiting in the rain. Customer service is unresponsive. This is unacceptable. Please resolve this immediately. #HertzUK #CustomerService
Bad customer service
customer service is very poorly organized. they don't even respond to email/live chat. they charged my account 2 times without reason or proof/bill
1 star is to much.
1 star is to much.
Best service
10/10 highly recommend.
Requires lots of personal data
Requires photos of your face and drivers license. Do I trust Hertz as a relatively small and IT clumsy company with this data? Not really. I still might take this privacy risk if the benefits are large, but these photos are required before I can even see if the app has any value or not. I know it’s tough for a financially weak company like Hertz to invest in a solid app. Sigh …
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Worst customer service
Don’t ever think to get a car from them. When you need something for the car, it il takes weeks to get an answer from them not to fix the issue, just to get and answer when they can fix it.
If you get a fine they don’t even ask you or let you know about the penalty, if you want to appeal, they just charge you. As i had auto pay at one parking, for some reason i wasn’t charge and i get 5 fines which after appeal will be cancelled, as many drivers had this issue with their system. But they want to charge me £475 for this and because i emailed them the proof of auto pay and ask then to make appeal they blocked the car. So the rental was paid but I can’t access the car. It take me over 7 hours to speak with them, as when you write them on the app they answer after 3-4 hours, and if you have to say something, like just open the car for 5 minutes to get my stuff from it, it takes another 3 hours, and the answer is that he will need to speak with a manager. Ok, I deleted the app, as I can’t stay 3 days with that app open to wait for their answer. Then I emailed them the address where to collect the car and asked then to refund my money for the week i paid and my deposit when they get the answer from the fines that they cancelled them. And to post my stuff by Royal Mail if they don’t want to unlock the car for 5 minutes.
Worst customer service i ever meet!!!
If you get a fine they don’t even ask you or let you know about the penalty, if you want to appeal, they just charge you. As i had auto pay at one parking, for some reason i wasn’t charge and i get 5 fines which after appeal will be cancelled, as many drivers had this issue with their system. But they want to charge me £475 for this and because i emailed them the proof of auto pay and ask then to make appeal they blocked the car. So the rental was paid but I can’t access the car. It take me over 7 hours to speak with them, as when you write them on the app they answer after 3-4 hours, and if you have to say something, like just open the car for 5 minutes to get my stuff from it, it takes another 3 hours, and the answer is that he will need to speak with a manager. Ok, I deleted the app, as I can’t stay 3 days with that app open to wait for their answer. Then I emailed them the address where to collect the car and asked then to refund my money for the week i paid and my deposit when they get the answer from the fines that they cancelled them. And to post my stuff by Royal Mail if they don’t want to unlock the car for 5 minutes.
Worst customer service i ever meet!!!
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The worst company ever
Not even worth for 1star
£50 charge
They will charge you £50 if you are not approved …in T&C !! 😝
DO NOT DOWNLOAD!!!
This app is not based in the US and does not support anyone in the US do not download they are just trying to collect and steal information.
Awesome experience
Nothing but great things to say. The sign up was simple, the car was ready, and renewing was a breeze ! The customer support team in the chat was FANTASTIC. I was locked out once and they helped me out quick ! Can’t complain
