System failure
So very well set up and easy to navigate!
No Biometric Sign in
Response from developer
Thank you for your suggestion. We are always looking for ways to improve the app and have passed this feedback to our development team for future consideration.
Saved Credentials
Has Worked in the Past
Response from developer
Hello, thank you for your feedback. We apologize for the issues you've been having. We recently made a security enhancement which caused problems with login for some users. We have now fixed the problem, so you should be able to login without issue. If you still have trouble, please try deleting the app and re-installing. Thank you!
Hasn’t worked since the update.
Response from developer
Hello, thank you for your feedback. We apologize for the issues you've been having. We recently made a security enhancement which caused problems with login for some users. We have now fixed the problem, so you should be able to login without issue. If you still have trouble, please try deleting the app and re-installing. Thank you!
Since the last update my app is not working
Good Morning
Thank you for your prompt response and quick fix to my app. It is working as expected. Love your service.
Response from developer
We appreciate you sharing your experience with our app, and we're sorry to hear about the freezing issue you've encountered. Our team has identified the issue and it is now resolved. Thank you for your feedback; it helps us improve our app for everyone's benefit.
App doesn’t work
Response from developer
Hello, we're sorry you've been experiencing issues. We have recently addressed our login issues and have put in place a number of improvements to assure these login issues do not arise again. Thank you for your feedback.
Never works
Response from developer
We're truly sorry to hear about the challenges you've faced with our mobile app. We understand how frustrating it must be to repeatedly delete and reinstall the app. Please accept our sincere apologies for the inconvenience this has caused. We have recently addressed issues surrounding the login experience and the fixes we have implemented should resolve the issue you've noted here. Thank you for your feedback, we genuinely appreciate you taking the time to share your concerns.
