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System failure
App isn’t showing my Investment .Dashboard shows error since about two weeksSilvio Tejada
So very well set up and easy to navigate!
I love this app, it was simple to log in to and the way it’s designed makes it easy for me to keep up with my little investments with Hignell. Thank you to the developers.kikilia67
No Biometric Sign in
The biggest hurdle in using the app is no biometrics sign in features. Makes you use less secure, easy to remember password.Jitendra1984
Developer Response
Thank you for your suggestion. We are always looking for ways to improve the app and have passed this feedback to our development team for future consideration.Saved Credentials
It’s 2024, why no Face ID or saved credential option?JMB317
Has Worked in the Past
I’ve been using the app for the last year or so without a hitch but in the last several days I haven’t been able to get on it. It’s either got refresh or exit and I can’t get it to go to the portal I need. this is the first time there’s been a bug that doesn’t seem to be fixed.PreppyBaba
Developer Response
Hello, thank you for your feedback. We apologize for the issues you've been having. We recently made a security enhancement which caused problems with login for some users. We have now fixed the problem, so you should be able to login without issue. If you still have trouble, please try deleting the app and re-installing. Thank you!Hasn’t worked since the update.
Can’t log in since the update. Just says something went wrong and neither refresh or logout work.JoshinAR
Developer Response
Hello, thank you for your feedback. We apologize for the issues you've been having. We recently made a security enhancement which caused problems with login for some users. We have now fixed the problem, so you should be able to login without issue. If you still have trouble, please try deleting the app and re-installing. Thank you!Since the last update my app is not working
My app loads and opens up my business, but after the initial open, it freezes up and will not reopen , with deleting the current version and reloading.
Good Morning
Thank you for your prompt response and quick fix to my app. It is working as expected. Love your service.Hawk4040!
Developer Response
We appreciate you sharing your experience with our app, and we're sorry to hear about the freezing issue you've encountered. Our team has identified the issue and it is now resolved. Thank you for your feedback; it helps us improve our app for everyone's benefit.App doesn’t work
I can not log in to the app and it’s constantly given me issues for the last year of using it.MichaelJMII
Developer Response
Hello, we're sorry you've been experiencing issues. We have recently addressed our login issues and have put in place a number of improvements to assure these login issues do not arise again. Thank you for your feedback.Never works
I have to delete and reinstall the app all the time. Very frustrating.WNGfan
Developer Response
We're truly sorry to hear about the challenges you've faced with our mobile app. We understand how frustrating it must be to repeatedly delete and reinstall the app. Please accept our sincere apologies for the inconvenience this has caused. We have recently addressed issues surrounding the login experience and the fixes we have implemented should resolve the issue you've noted here. Thank you for your feedback, we genuinely appreciate you taking the time to share your concerns.Since the last update my app is not working
My app loads and opens up my business, but after the initial open, it freezes up and will not reopen , with deleting the current version and reloading.
