App turns off speakers
After making a call this app turns off my speakers making it almost impossible to hear an incoming call or any other alert on my phone such as calendar alerts and emails. I have to close the app to get my speakers to work again.
Lags
Might as well use dial up. App lags in and out and randomly either drops the call or just goes blank so you can’t hear the person on the other end or they can’t hear you.
Issues
Not consistent. Many times I have to uninstall and reinstall to get chat and text capabilities back.
Absolutely HORRIBLE
We used Clarity Connect until forced to change to Ultatel Hub in December 2022. Since then this app has been totally useless and unreliable . Freezes each time we get a call, unable to answer calls on the mobile app, the app continues to ring after the calls are answered on our desk phones. Doesn’t display the call history correctly. Won’t log out. We have to uninstall and reinstall the app to log out. Customer support has us uninstall and reinstall, then makes a test call that works and then closes the support ticket. Their last suggestion was to get rid of the IPhone and get an android. My solution is to find another phone company that will be reliable.
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It’s okay
I think this is an improvement over the “Softphone” app however there is still work to be done. The app looks nice but performance isn’t so great. Looking forward to updates that will allow for call conferencing and better transferring functionality.
Terrible for business
App freezes every time someone calls. Does not track history of phone calls or sms efficiently. The old app was better.
