Worst customer journey experience
I’m sure there are better apps out there, so I will be looking to take my business elsewhere.
Please escalate this to your product owner… I will be interested to hear their feedback or business logic ?!
Response from developer
Hi there! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns about Apple Pay and card management. We’re excited to let you know that Apple Pay is now available with Leap! This feature should make it easier to manage your finances without needing the physical card. We also appreciate your feedback on parental control over card requests. We're continuously working to enhance our app’s functionality, and your input is invaluable as we prioritize improvements for both parents and kids. If there’s anything else we can assist you with or if you’d like further help with the Apple Pay setup, please feel free to reach out. Thanks again for helping us make Leap better!
Pretty good
Unstable app
Expensive
Response from developer
We appreciate your feedback on our pricing! While some services may not have a subscription fee, Leap ensures a no-hidden-fees policy with all-inclusive benefits like zero charges on bank transfers (via bank linking), foreign transactions, ATM withdrawals, and card replacements as highlighted in our membership perks. The child can we even earn monthly cash back for saving! We believe in providing a transparent and comprehensive financial solution for families. However, we hear your concerns and continuously strive to enhance our offerings to make them more affordable while maintaining the quality of service you expect from us.
