Emplifi Social

Emplifi Social Marketing Cloud is the top social media management tool for businesses. With the mobile app, you can create new posts, publish posts that have been pre-scheduled on your browser, download photo and video assets with one click, and get alerted when it’s time for posts to go live. PUBLISHER Instagram still limits direct publishing of stories from external apps, but Emplifi Social allows you to easily download all your post assets so you can create stories as efficiently as possible. You can also: - Copy and paste pre-written captions for your posts, including for Instagram stories - Make sure your Instagram stories go out on time with push notifications - Approve, reject, review and publish pre-scheduled posts to individual Instagram, Facebook, Twitter or LinkedIn profiles - Assign users to individual posts - View internal notes and comments - Get alerted when there’s a publishing error COMMUNITY The Community feature allows you to process and respond to all social media conversations with customers in one place. With the Emplifi Social mobile app, you can: - Review and reply to incoming messages across multiple platforms - View conversation histories of customers - Assign labels and sentiments to customer interactions - Create custom feeds to further segment messages within your team - Generate custom response templates for easy replies to FAQs - Reduce spam through bulk action processing - Escalate messages to third-party CRMs