When I downloaded the app l thought that there would be a calendar for important dates because in the video on Reddit it showed that.
Please respond developers
I LOVE this app. I am a “grandma” to a bearded dragon and a leopard gecko. We have the app installed on mine and each kids device so I can monitor their care and we can each log what we do with our pets. Particularly during brumation or with things like the UVB, it’s so helpful to have a solid record. Makes vet check ups super easy and keeps our busy family in sync with our beloved cuties. Features added over the last year have been wonderful - so thankful I heard of this app on Reddit!
was excited to get it after i saw it on reddit and seemed just like what i needed, however i was disappointed to find a lot of stuff was behind a paywall, you can only have 1 reptile, other features also need payed, don’t download unless you want to pay a subscription for it.
Great in theory but you can only add one pet before a paywall. While $4.99 a month isn't crazy, it's still unexpected, most apps will let you add 3-5 animals before a paywall. If I had more than a few reptiles that I needed to keep up with it would be worth it.
I’m frustrated because I like the layout of this app; the other ones I’ve seen are too complicated for me, as I’m not interested in breeding, so the layout of this one has worked for me great. However, a month after downloading they came out with an update and ever since then, anytime I click any button that’s supposed to lead to my critter logs, the app completely closes. My phone is up to date, so is the app, I’ve restarted my phone, I’ve even written support about the issue just to let them know there was a glitch. To their credit they seemed concerned, however since then there has been another update and I’m still having the same issue. It’s frustrating, and even if this is an isolated incident regarding my phone for whatever reason, I have to switch apps. Hopefully down the line I can redownload and use it again, but until then I’m not gonna pay for an app that doesn’t work for me.
No mention in description that the entire app is behind a paywall if you want to add more than 1 animal
Like updating birth date and acquired date. Anytime I change these values the other date field resets to today.
Developer Response
Hey there! Thanks for trying us out! We released an update not too long ago that fixed this issue. We appreciate the feedback!Was really excited to use this app for keeping all my pets info and I had to pay to be able to use a majority of the app making it so that it’s not useful to me
There’s very few modern app that lets you track your reptiles. This app would’ve been good, but it’s behind a subscription paywall. You’d need to login, a bit unnecessary but hey it should save over the server… Then you can only add one pet, you can give basic details like age, feeding, weight, etc. But if you want to add more than one pet, that’s a paywall. Want to set up a frequency schedule? Paywall. It’s not even a good diary, you can just use any other modern note apps or school reminder, and it would just be better.
First off, please know that what this app provides (or intends to) is really great. And perhaps my problems are user error. But unfortunately, the app isn’t exactly what I thought it was.
These are the main reasons I feel that way:
• Slightly challenging interface. This could be my own fault, but it’s difficult to log the info of any feedings or changes. I can’t find where I can put a detailed feeding or other entry, only the quick log. And you can’t list a feeding without entering the food supply/quantity in a separate place. I totally get why this is a thing, but it feels inefficient to have to do that before you can log a feeding. But maybe this is only an issue when you get bulk feeders and don’t have a count on them, I’m not sure. Also, you can’t change the date or time of the feeding in the quick log.
• You cannot use this app for free. Don’t get me wrong, it’s perfectly understandable for an app or service to cost money! I don’t mind that at all. But the app and it’s description doesn’t tell you in advance that, once the free trial ends, you can’t use the app anymore unless you pay. I don’t mind paying for apps, but it is free on the App Store and the description gives no indication that it’s actually a subscription service. I wish I knew that before I put all my information in, because unfortunately, that info is lost unless I subscribe.
Anyway, I’m sorry to leave a somewhat negative review. These problems might be user error on my part. I wanted to share this, though, just in case. Negative things aside, thank you developers for working hard on this app!
Developer Response
This review is amazing!
Firstly, let me thank you for how respectfully you wrote this review. Getting feedback like this is always MUCH appreciated! I will do my best to answer some of the questions/issues you’ve been having.
Creating logs - there are currently 3 different ways to logs in LizardBox (scan your herptiles QR code, using the quick log feature on your home overview, and going to the calendar in your herptiles profile page). I completely understand that it may be a bit confusing, and am definitely working on making this more user friendly!
Subscription fee - while it doesn’t say it in the description, when you first start the app and go through our onboarding, the last slide does in fact say there is only a one week trial. I’m sorry for any of the confusion this may have put you in! I will make sure I update the description to be more transparent.
There is a very large update coming that will fix many of the issues you stated, and will be adding more features. Thank you so much again! This was very insightful!
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