Rock ID Crystal Identifier User Reviews

PICTURE & PHOTO IDENTIFIER COMPANY LTD

Top reviews

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Diamonds

I have a few jewels and some are diamonds and some are crystals , I don’t think the app got it right as it was showing me that they were all diamonds

Love$bling

a month ago

Poor Camera Use and Inability to ID

Tried the trial. Firstly, the camera is impossible to use. If you leave focus at the preset level it cannot ID and says sample is too small. If you increase focus you cannot even find the sample without waving the camera all over the background. Never could ID a single sample.

ejay3182

2 months ago

Response from developer

Thank you for sharing your experience with the trial. We're sorry to hear that you faced challenges with the camera and sample identification. Our team is continuously working to improve the app’s performance, and we appreciate your feedback on this matter. If you're having trouble with focusing or finding samples, please consider reaching out to our support team via email. We can assist you further and provide guidance to help you have a better experience. Your input is invaluable as we strive to enhance our service. Thank you for your patience, and we hope to resolve any issues you may be encountering.

Pathetic

Download this app, then asked for monthly billing..

3app the really crap

2 months ago

Greedy

Do not install its a scam and a waste of time and or money!

Gretelle007

4 months ago

Not Free. No Samples.

It lets you grant it all the permissions and take your photo of the first stone you want to identify. But, unlike other apps, this one just tells you it has the answer, it knows what kind of rock that is. Just, if YOU wanna know you’re going to have to sign up for a premium subscription.

Sister Dharma Gettin'

5 months ago

Response from developer

Thank you for your feedback! We're sorry to hear that you feel our app requires a premium subscription for more detailed information about rock identification. We appreciate your perspective, and we want to clarify that while some features do require a subscription, we offer a wealth of free content and articles that can enhance your experience. Additionally, we provide a free trial period for our premium features, allowing you to explore everything without limitations before making a commitment. Our team is continuously working to improve the app, and your input is valuable to us. If you're struggling with any specific identification issues, please feel free to reach out to our support team. We're here to assist you and ensure you get the most out of our service!

NO ACCESS WITHOUT $

I’m really annoyed that so many apps can be downloaded but then you can’t access ANYTHING without subscribing. Please be up front about this on the app page so we needn’t waste out time downloading it then trying to use it if we don’t want to pay yet another subscription for something. 😖

RenegadeMystic

8 months ago

This app is wrong more times than the weatherman

I would have given it one star, but I was once told that no one take those reviews seriously. Honestly, I think this app should be removed from the play store. Apple is supposed to check these apps out, right? You have a better chance of being struck by lightning than this app does identifying a group of 5 different stones your trying to identify. Yes, it spits out 5 random minerals or stones. The only qualities that may be the same might be the color. Don’t even do the free trial. I deleted the app and stopped the subscription and still got charged for a year. Apple won’t give your money back and neither will the conman that made the app. Shame on you Apple for even letting this app get past your guidelines and get in the App Store. I even suggested changing the payment to a real working app that I pay for monthly so they could still keep the money and they couldn’t do nothing for me. I also contacted the D-Team and gave them the opportunity to just refund my money for their bogus app before I left a review, but there leader Mr. No-T Did not respond. As expected no refund. So don’t get this app and do the free trial. It’s a trap and I think they hacked my phone.🎤💧

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kingNasty420

10 months ago

Response from developer

Thank you for sharing your feedback. We're truly sorry to hear that your experience with the app did not meet your expectations. We understand how frustrating it can be when the identification results are not accurate. Our team is continuously working to improve the app's recognition capabilities, and we greatly appreciate your input. Regarding your experience with billing, we recommend reaching out to our support team directly; we can help address any subscription concerns you may have. While we understand this can be frustrating, we want to ensure that we support you in any way we can. If you'd like further assistance or have specific details you'd like to share, please don't hesitate to contact us via email. Your feedback is important to us as we strive to enhance the app for all users. Thank you for your patience and understanding.

Useless

Dear developer, if you want to charge for subscription, please make sure that your app works. Your identifier feature is useless. It sees every rock is crystal or calcite. I don’t believe that you don’t know that it doesn’t work. Are you just scamming people?

Anya.86

10 months ago

Response from developer

Dear User, Thank you for your feedback. We sincerely apologize that our identifier feature did not meet your expectations. We understand how important accurate recognition is, and we are continuously working to improve our app's performance. If you haven’t had success with identifying specific rocks or minerals, we encourage you to reach out to our expert support team, who can offer assistance and provide more accurate insights. We value your input as it helps us enhance the app further. Please feel free to contact us directly via email so we can gather more details about your experience and work on these improvements. Thank you for your understanding! Best regards, [Your App Team]

26 pounds paid for something that doesn’t work

This app took 26 pounds of me which I was unable to get back and get to dispute trough my bank. It doesn’t work at all . Shocking

Anya Evans

a year ago

Response from developer

Thank you for your feedback, and we're really sorry to hear about your experience. We take all payment-related issues seriously, but please note that we, as developers, do not have control over transaction processing. However, we encourage you to reach out to our support team, and we’ll do our best to assist you with any concerns you may have. Your input is valuable to us, and we're continuously working to improve our app. Thank you for your understanding.

Doesn’t accurately identify anything

Gave the app a try with the free trial, but even with clearly focused stones in good lighting it seems to randomly generate stones, and 3/3 tries were wayyyy wrong. Deleted the app already. A waste of time, and glad I didn’t pay for it 🤦🏼‍♀️

music4ev3r

a year ago

Response from developer

Thank you for taking the time to provide your feedback. We're sorry to hear that you experienced issues with the stone recognition feature. We understand how frustrating it can be when the app does not meet your expectations. Our team is continuously working to improve the accuracy of our service. If you haven't already, we recommend trying the feature that allows you to upload images from different angles—bottom, side, and top—as this can help enhance the recognition process. We appreciate your input and would love to learn more about your experience. Please feel free to reach out to us at our support email, and we'll do our best to assist you. Thank you for giving our app a try!