Cancel subscription
Response from developer
Hello! You can manage your subscriptions anytime. Please follow the link to find step-by-step instructions - https://support.apple.com/en-us/HT202039
Not me
Response from developer
Dear user, we are sorry, but we didn't want to offend anyone. Most of our cartoon effects are created in this way. The app is made to change the photo to look cartoony or create a new version of it in available styles while keeping everyone's identity!
New profile pic options
Response from developer
Hello! Thank you for leaving us a review. Please shoot us a message at support@pho.to regarding the effects you'd like to see in NewProfilePic app. We're always looking for ways to improve our app and are open to your ideas.
Scam
Also, pictures are not good. Only one looked acceptable.
Response from developer
Hello! The payment can be charged at once only if you already used your three-day free trial before. It's only provided once. Unfortunately, Apple doesn't allow app developers to issue refunds directly through App Store. If you need further assistance on your refund request, please let them know - https://support.apple.com/en-us/HT204084 We are sorry to hear that you are disappointed with the resulting photos. We are constantly working on improving the NewProfilePic and if you have any suggestions for us, please let us know at support@pho.to.
Wondering why the pro ended when I subscribed
Response from developer
Dear user, thank you for bringing this situation to us. We apologize for such a terrible experience. Given the opportunity, we would like to learn more details about your case and be able to make things right. Please contact us at your convenience (support@pho.to)
Choices made for you
Response from developer
Dear user, we appreciate your suggestions and all the remarks you've given us. It is important for us to know users' feedback! We are constantly working on improving the NewProfilePic app and hope we will improve your experience!
Bring Back The Buff AI
Response from developer
Dear user, thank you for taking the time to review our app. We truly value your feedback. We always work on improving our apps and creating new effects. Therefore, we can replace old effects with new ones to see which our users prefer more. So, we cannot guarantee whether this exact pack of effects will be available.
BEWARE - FRAUD
***Update *** The Company/Developers responded with a statement saying Iβm responsible for canceling before my free trail was over and it was my fault. Well they obviously didnβt read my review because I had it for 5 MINUTES only before I cancelled it! Itβs sad they attempted to blame me. Anyhow APPLE did the RIGHT THING and refunded me. I just hope this company gets charged back and donβt make a dime from me.
Response from developer
Hello! Please note, we have no right to withdraw money without your consent. Obviously, you have agreed to a three-day in-app trial period and did not cancel it in time. By accepting the trial period, you agree to our terms which state that the subscription will automatically renew. The payment can be charged at once only if you already used your three-day free trial before. It's only provided once. Please, use this instruction on how to cancel the subscription on App Store - https://support.apple.com/en-us/HT202039 If you need further assistance on your refund request, please let them know - https://support.apple.com/en-us/HT204084
Scam!
Will be reporting this as an absolute scam.
Response from developer
Hello! The payment can be charged at once only if you already used your three-day free trial before. It's only provided once. However, if it was the first attempt to use the free trial and you were immediately charged, please contact Apple Support directly by following the link https://support.apple.com/en-us/HT204084
ON POINT
Response from developer
Dear user, thank you for your emotional words! We are really glad that you find our app helpful for creating memories. It is very pleasant for us to read such amazing reviews from our users!