MICAS Service

Full Description (max 4000 characters) The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls. Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including: • Machine totals • Toner levels • Alerts • Current firmware version Troubleshooting resources are automatically available to help technicians troubleshoot devices. • View drivers, service bulletins, service manuals, and technical bulletins MICAS Benefits to Dealers • Help improve first-call resolution • Optimize device uptime • Provide efficient service delivery for your dealership • Help increase revenue and profitability MICAS Benefits to Service Technicians • Machine totals and toner levels are available immediately • Access to relevant alerts, tutorials, and service manuals • Firmware version identified right on the app MICAS Benefits to Customers • No more monthly meter collection • Help reduce emergency calls • More potential for device uptime How to Use the App: • Enter the MFP model, serial number, or event code (jam, error, task, or alert) • AI automatically generates MFP information and resources Technical Requirements: • iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.