MentorShow User Reviews

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No Apple TV Support

Unless I’m missing something MentorShow does not exist within the Apple TV platform while Masterclass does. I don’t quite understand why and would recommend Masterclass for this reason alone. Also the app has glitches and I currently cannot access my subscription and just given a blank gray screen. With little to no online support help, they are trying to be like Masterclass but fall Ng short on accessibility and assistance.

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Hangerone100

15 days ago

Response from developer

Hello, First of all, thanks for sharing your experience with us. I'm sorry to learn that your experience has not met your expectation. Your feedback helps us evolve so thanks for sharing all those details. Yes you're right, MentorShow isn't compatible with apple TV yet. But we're working on it. MentorShow is a young company. We keep on progressing thanks to our loyal customers. I'm also sorry that your app has bugs. In order to help you, could you please send me a screenshots of your app to carla@mentorshow.com? I'm going to try to help you. I'm looking forward to hearing from you. Best regards Carla of MentorShow

These classes are taught in French.

I speak English. The classes are taught in French. Expensive disappointment!!!!

Readtoday

a month ago

Response from developer

Hi, Thanks for your taking time to share your experience with us. First and foremost, we're sorry for the inconvenience. Our goal is to share all the good things on our plaform to all our customers. I'm sorry to see that we failed this mission with you. For now, we're working to do the dubbing of all our videos. As we have many videos, it might be taking time but our team is currently working on it. Nevertheless, subtitles are already available for all our masterclasses. They are available not only in French but also in English and Spanish. To activate subtitles while viewing a video, select the CC button in the player's lower toolbar. In the menu that appears, select the subtitle track (SME) or subtitles you wish to see. We use Helvetica Neue in bold for captions and subtitles in the Vimeo player. The font size is adaptive and will adjust to the size of your browser window. If you need further assistance, please feel free to come back to me, I'm here to accompany you. Hereafter is my email address: carla@mentorshow.com. Feel free to come back to me. I'm here to assist you. Best regards Carla of MentorShow

Buggy and videos don’t load. Feels scammy

Kurty MD

2 months ago

Response from developer

Hi Kurty, First, thanks for taking time share with us your experience. Our customers' satisfaction is our leading care and we take your review seriously. In order to let me help you, could you please reach us to me? Here is my email address: carla@mentorshow.com. I promise, I'll try my best to help you. Don't worry, MentorShow isn't a scam. I'm looking forward to hearing from you. Best regards Carla of MentorShow

Very limited English narration limiting classes you can watch if you don’t know French

Please update videos to include an English narration option

Lacy218

2 months ago

Response from developer

Hi Lacy, Thank you for your feedback! Even though it's negative, it helps us improve our products and service. We’re really sorry to hear that the limited English narration has affected your experience. While many of our current courses are in French, we know how important it is to offer more options in other languages. Expanding our English content is something we’re actively working on, and your input helps us prioritize these improvements. We appreciate your patience as we strive to make the platform more accessible. Even though dubbing isn't available yet, we'd like to inform you that there are English subtitles for each video. Best regards, Carla of MentorShow

Lack of English Narration Limits Usability

Initially, I thought this app provided great value because I got it for a specific class. Later, I discovered I could watch many more courses, which was exciting—until I realized they were all in French. I don’t understand why there’s no English narration. While you offer subtitles, I prefer to listen rather than read. This limitation really affects the experience for non-French speakers. I’ll do a little bit more research and if this is really the case, I will be unsubscribing.

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PollyBearr

2 months ago

Response from developer

Hi, Thank you for sharing your thoughts with us! We're glad to hear that you appreciate the variety of our courses, though we’re sorry the language barrier has impacted your experience. While many of our courses are currently in French, we truly understand the importance of offering content in other languages like English. We're actively exploring ways to expand our audio offerings, and your feedback will help guide these improvements. In the meantime, the subtitles are there to bridge the gap, though we understand they’re not ideal for everyone. We'd love for you to stick around a bit longer while we work on making the platform more accessible. But if you really want to unsubscribe, we do understand and we respect your choice. To that end, feel free to reach out to me at carla@mentorshow.com. I'd be glad to assist you. I'm looking forward to hearing from you. Best regards

Good app

Cannot turn off subtitles

Mr mike james

2 months ago

Contenu de haute qualité

Le contenu est plus qu’excellent en raison de la qualité des formateurs sélectionnés et de leur contenu audiovisuel. Mon seul désagrément est concernant l’information trompeuse du 7 jours d’essai gratuit lorsque l’inscription est fait via AppStore puisqu’il ne s’applique pas. Or, ce détail n’est pas clair au moment de l’inscription. Cela étant dit, le contenu m’a convaincue que l’abonnement payé en valait la peine.

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Dada8888abc

5 months ago

Piege d’un abonnement

Sincèrement je ne trouve pas de valeur aux programmes. Je connais quelques uns des mentors et c’est du survol sans réelles valeurs. Impossible d’annuler donc 48 euros envoles chaque mois pendant un an lol. Impossible de negocier. Faites attention si vous vous abonnez.
De plus l’application ne marche pas bien. Mieux vaut utiliser le site regulier.

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Cathy du Canada

6 months ago

Superbe apprentissage

Il a des vrais personne inspirante dans cette application. Merci d’avoir crée

Stéphaneadec

6 months ago

Demande de payer une deuxième fois

Je me suis inscrite ce matin et l’argent de l’abonnement fut débité sur mon compte. Lorsque que je me connecte à l’application ou au site en ligne, on me demande de m’abonner et de payer une deuxième fois. Je n’ai donc pas accès au contenu. Je leur ai envoyé un courriel à cet effet et on m’a répondu (après un certain délai, donc pas rapide) qu’ils n’arrivaient pas à localiser mon compte ainsi que mes détails de paiement et ce malgré le fait que je leur ai envoyé une capture d’écran de la facture contenant tous les détails de paiement ainsi que le numéro de transaction. Je leur ai donc envoyé toutes ces informations une deuxième fois et depuis, aucun signe de leur part. Aujourd’hui c’est samedi et le visionnement des capsules faisait partie de ma petite planification relaxe de ma journée de congé. 12 heures plus tard, on peut dire que mon samedi zen est gâché.

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Brigitteworld