Mashing that refresh button
The visual design and the way that the info that’s needed is presented in a good way and shouldn’t be touched. I gave 3 stars instead of 5 is for two reasons. The biggest reason is what others have mentioned many times, by opening the app the clear intention is to get the most updated info about the car. Having to mash the refresh button is NOT needed and frustrating. Fix that and you will make the users of the app happy. The end result is simple, open app, no refresh button present or needed and instead boom it shows you all of the most updated info about the lock status and most importantly the charge status. If it makes the app take a moment longer to load that would be acceptable for most people. The other issue I have is when remotely starting the car, holding down the “Start” button as it says to do, produces a delay and acts like it’s not doing anything and then a moment longer it shows that it remotely started. I understand and support the need to have someone hold down the button on the app to prevent accidental starts, however the delay on the status changing is frustrating. Please fix that.
Show less
Reconnection sans cesse
C’est vraiment désagréable de se faire déconnecter entièrement de l’application aux 2-3 jours. Peu importe que je me connecte avec mon Apple ID ou juste mon courriel, je me fait déconnecter de l’App entièrement. Si ma banque est capable de me garder connecter et utiliser Face ID, pourquoi pas vous?
Disconnected by update requiring iOS 16.0
The last version wasn’t great, but it ran on iOS 15. The latest update requires iOS 16, which my device can’t run. That wouldn’t be so bad, except that the updater blocks the old app from running while telling me the new version requires iOS 16. None of the dozen or so charging apps I use require iOS 16. Some of them are backward compatible to iOS 12. I understand the extra costs associated with maintaining backward iOS compatibility, but developers who have successful apps do it to support their customer base. Apparently Subaru/Toyota is not that kind of developer and doesn’t care whether their Connected Services are useable. Time for me to disconnect.
Show less
Charging nightmares
I have traveled 1342 miles in my new Solterra and have charged it 8 or 10 times. Each time I was outside my area I had to find chargers and download an app for each one. At 1st my old IPhone had to be replaced to connect to the car and to all of the chargers! So I was out a thousand dollars right off the bat. When I got connected I found that most of the things I needed to use are fee based and the costs keep going up.
Show less
Simply cannot refresh battery status!
When I pull up this app to simply check the battery percentage status, I expect to see the current status of the battery. This app does not do that.
It shows me the status 10 mins ago. I always have to press the refresh symbol multiple times to see the real-time status.
Could the app developer please get this simple function done right?
I will definitely check back and leave 5 star once this is fixed 🙏🏼
It shows me the status 10 mins ago. I always have to press the refresh symbol multiple times to see the real-time status.
Could the app developer please get this simple function done right?
I will definitely check back and leave 5 star once this is fixed 🙏🏼
Show less
App got in the way of charging
I was trying to charge my car for the first time. I tried first at a ChargePoint location, but it never started charging. Then I tried a blink location. No luck. Each time, I’d download a new app, create an account, add my credit card, and then nothing would happen. I tried Electrify America because everyone said it was their favorite. That didn’t work, either. I started to think I was losing my mind. I ended up having to rent a car while the Subaru dealership investigated because I needed to get to an appointment Saturday morning. The dealership had no problem charging.
So when I got my car back, I tried again at Electrify America. This time, it got hung up initializing for about a minute, then it flashed an alert that the car had stopped charging. Immediately after that, an update for the Solterra app appeared. Once I updated the Solterra app, the Electrify America charger worked. But the Solterra app still showed that I had only 30 percent charged. It was only when I logged out of the Solterra app and logged back in that the charging percentage finally synced.
Just be aware that if you have trouble charging, the Solterra app may be getting in the way. That’s my hypothesis.
So when I got my car back, I tried again at Electrify America. This time, it got hung up initializing for about a minute, then it flashed an alert that the car had stopped charging. Immediately after that, an update for the Solterra app appeared. Once I updated the Solterra app, the Electrify America charger worked. But the Solterra app still showed that I had only 30 percent charged. It was only when I logged out of the Solterra app and logged back in that the charging percentage finally synced.
Just be aware that if you have trouble charging, the Solterra app may be getting in the way. That’s my hypothesis.
Show less
Refresh screen over and over
Like others have stated, when trying to view the current battery percentage while charging, the screen needs to be refreshed multiple times, at least 4-6 times to show current battery charge. I haven’t really had any other issues, although that’s really all I use the app for. Sometimes to lock the car.
Show less
Decent, but could be better
The app itself is very easy to use and I appreciate the security. I also appreciate the capability of the op on Apple Watch. However everytime you open the app to check vehicle status, you do have to re open and refresh the app multiple times to get the most accurate information. That being said it is still not a terrible app and I feel as some people are biased since this is a Toyota based system.
Show less
Really tired of refreshing
Other than having to refresh multiple multiple multiple times just to get the correct info you are looking for from the app, it works.
But having to refresh 3-4x minimum when just trying to find out the battery level is beyond annoying at this point.
Definitely not worth paying any money for this product
But having to refresh 3-4x minimum when just trying to find out the battery level is beyond annoying at this point.
Definitely not worth paying any money for this product
Show less
Bad
In the 2 years I’ve had the app, I’ve been able to unlock the car using the app maybe twice. Possible the worst digital key out there.
