myUnishippers

The myUnishippers™ app is an effective tool for Unishippers franchise owners, sales and support staff to access lead and customer information on the go so they can easily service the shipping needs of their SMB customers. Download the myUnishippers app for: Sales and Service Dashboards: Franchise owners and sales staff can easily view their individual sales metrics at a glance. Reporting information such as total amount closed, opportunity win/loss ratio, current open sales opportunities are all accessible in the Sales Dashboard. Owners and Support Staff can view the Service Dashboard to see information about customer cases such as case resolution time, trends of cases created, case distribution by type and much more. Lead Management: Unishippers franchise owners and sales staff can create, view and process leads straight from the myUnishippers app. Leads collected through digital marketing efforts can be accessed through the app. Sales managers can easily reassign leads to other sales consultants. Users can also convert qualified leads to opportunities or accounts. View Open Sales Opportunities: Franchise owners and sales staff can view past (won/lost) opportunities or work current open opportunities. Franchise sales staff users can effectively organize their lead opportunities by indicating opportunity stage. Contact/Account Records: In addition to easily managing the current lead opportunity pipeline, franchise users can also easily manage and edit contact records for each of their accounts. All customer information is easily accessible such as shipping activity, used lines of business and the user can even send custom notifications to customers straight from the app. Sales Reporting: View various sales reporting features such as percentage of opportunities won/lost. Task Management: Keep track of important deadlines and appointments with the myUnishippers app’s accessible task list. Tasks can be assigned to other members of a franchise’s staff. These tasks can also be associated with a specific customer contact information. Customer Service: Unishippers franchise owners and support staff can view and address any open customer shipping issues, such as lost shipment, damage/claim help and much more. Any open shipment issue or claim submittal will appear as a case within the app. Each case will have a designated claim number, case owner and status for easy processing.