scan my lottery ticket
Response from developer
Hello! We do not trick users, we're really sorry you got such an impression about our product. If, for some reason, your document was not scanned properly, let us know at support@xafenil.limited, and we will try to help you make the most out of our app's functionality.
Best of all time
Response from developer
Hello hadoreloveuk! Just dropping a note to say thank you for taking the time to write a positive review about our app. It means a lot to us!
Not working as you show it
Response from developer
Hello Alepanaq! Thank you for taking the time to rate and review us. We're sad that your experience was not smooth. May we ask you to get in touch with us at support@xafenil.limited? We would like to help you with using the app to its full potential and get your detailed feedback to improve! Thank you!
Subscription
Response from developer
Hello Dave W1968! You can cancel the app subscription in your Apple ID Settings. On your iPhone go to Settings > Apple ID > Subscriptions > name of the app > tap on the "Cancel Subscription" button. Deleting the app will not automatically stop your subscription. Let us know what you did not like about the app. We appreciate your feedback. Thank you!
Ridiculous Price
Response from developer
Hello KJH52! Thank you for your feedback. We have a separate annual subscription with another pricing, no need to pay weekly for the whole year. You may check it out in your Settings > Apple ID > Subscriptions > Scanner Doc > See All Plans.
Horrible
Response from developer
Hello! Thanks for the feedback! Could you please contact our customer support at support@xafenil.limited? We will do our best to resolve this issue as soon as possible. Thank you!
I need my money back and cancel this payment
Response from developer
Hello! Thank you for the review. Our app does not trick users - it offers a free trial subscription and provides full subscription information. App Store trial subscriptions will automatically be renewed and converted into a paid subscription until you choose to end them in Apple ID Subscriptions. This information is also displayed on the app description page, so users can see it before downloading the app. You can cancel the app subscription in your Apple ID settings: go to Settings > Apple ID > Subscriptions on your device and cancel the subscription from there (deleting the app will not automatically stop your subscription). If you want to make a refund, you need to contact Apple support as all the payment processes are on their side. We, as a developer company do not bill customers directly and have no access to payments. Here is a detailed guide on how to request a refund from Apple: https://support.apple.com/en-us/HT204084
6.99 month
Response from developer
Hello mufassol! Our basic version is free of charge. It is not required to purchase a subscription to be able to use the app. However, a PRO subscription unlocks unlimited access to many wonderful features. You will definitely love it.
You pay for it ! Is not free
Response from developer
Hello Kalua12345678! Thanks for the feedback. If you want to have access to additional features, you can activate a Premium subscription with a 7-day free trial, but you can also skip it and use the free version if you would like.
شكرا
Response from developer
Hello empapy! Thank you so much for the feedback, we are really glad to see you like our app and appreciate it a lot!
