Letz | Request a ride User Reviews

BASINVEST-PRIM, S.R.L.

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Several serious bugs

The app definitely has quite a few of bugs!

I’ve cancelled a trip on the app, but the driver apparently didn’t know that and he shouted at us when he arrived!

Out of the 4 trips I took - the address was chosen wrongly by the app twice and we had to walk to the taxi with heavy bags!

The drivers don’t read comments at all! I requested a minivan to the airport with a comment that we have 5 people and lots of bags, and the car that arrived clearly wouldn’t fit us all.
There’s no way to order two taxis at the same time, so we had to wait for 30 minutes while the first order completed to order a taxi for the second part.

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Tonya1625

2 months ago

Terrible App if Not Moldovan

No chance to confirm your phone number unless you have a Moldovan number. Just like some else already mentioned, if you have a US number, zero chance to confirm it as the SMS won’t come. Idiotic.

ctdima

3 months ago

Tracking & price

Not the best tracking of the car and timing. Also, prices aren’t fixed considering online congestion awareness on the roads.

Saeedthx

5 months ago

Response from developer

Hello, Thank you for taking the time to share your feedback and for giving our app a four-star rating. We're glad you find our service valuable. If there's anything specific you think we can improve on, please let us know. Your insights are crucial to enhancing our app. Warm regards, Letz team.

Can’t receive SMS code

I downloaded the app and have a US number that is activated while traveling but I wasn’t able to receive the SMS code that you need to confirm when signing up for an account so I’m not able to use. I tried resending the code several times.

anguyen2229

6 months ago

Response from developer

Dear user, Thank you for bringing to our attention the encountered issue. We apologize for the unpleasant experience and assure you that our team is already în the process office resolving this matter. We commit to making every effort to provide a better experience în the future. Best regards, The Letz Team.

Cannot sign up

Confirmation code is not being sent for +1 phone number

annndriiii

a year ago

Response from developer

Hello. Please send us your phone number and email details to Support Service support@letz.md so that we can study your situation in more detail and come up with a solution to it shortly.

Nu sunt mașini??

De 5 ori încerc să comand un taxi și de 5 ori nu găsește nimic. Dacă vă grăbiți undeva — pierdere de timp. De la Râșcani în centru.

ivy-league-banking

a year ago

Response from developer

- Bună ziua. Vă mulțumim pentru că ați ales compania noastră de taxi. În primul rând, ne cerem scuze pentru orice neplăcere care ați întâmpinat. În această perioadă, suntem bucuroși să vedem o creștere semnificativă a numărului de comenzi, ceea ce ne motivează în același timp să oferim un serviciul nostru de calitate tuturor clienților.

Aplicație de cacat

Cea mai proasta aplicatie de taxi 🤦‍♂️🤦‍♂️🤦‍♂️ska, nu poți sa faci anulare, nu poți sa schimbi ruta, nici o pla nu poți sa faci in aplicația voastră.

я_ибу

a year ago

Perfect!

I tried every single taxi app in Chişinău and there was an issue with every single one, included Letz. I messaged them on instagram, they fixed the issue within 30 mins. Great service! I used to it get to Milestii Mici Winery and back, with absolutely no issue. Drivers used their official meters still, and paid in cash with official receipt. Can’t fault the service.

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JSMor