Leave a Review OpticsRE
Was great
New owners killed an important app for outback system owners.eastrader
App worked and now it doesn’t
I used this app for a while. And just recently this year the app will not let me log in. It simply doesn’t work. Recently there was an update and I want the old one back. How can I do this. I can’t report a problem because it is a free app. I know I can still see my power but it requires me to log in through the internet to seeShow lessKdanielle77
App Backend Decommissioned
Outback was sold and transferred to new location in TX. The whole backend for this app was shut and isnt in service. Why the app still available.Specialist_PR
Used to work great!
I started using this app quite a while ago. It seemed to work flawlessly. Had a few more updates and it worked even better. And then all of a sudden a couple months ago it stopped working all together. I tried to add in my credentials and it says “something went wrong“. I haven’t been able to access my system through the app for sometime now.Show lessPowerTurbine AirMack John
So begins Outback Solar’s fall from grace
The app has thrown login errors for weeks now. It doesn’t appear to be working for anyone, and yet—there is no notification or message in the app, there is no announcement from the company about the outage.
A major outage combined with radio silence is a clear indicator of serious internal issues at this company.
At least there are ways to access mate3s data without the cloud. But if I’m being honest, Victron is looking mighty appealing right now for my next upgrade.Show lessfrankschlecht
Stopped working
After acquisition upon acquisition, apparently, outback power, or whomever their new owners is fired the developers of this application and it no longer works… Just stick to using the website and file this app under “don’t bother”..David O in Tacoma
Broken
App recently broke and is not functional. The website and app went down one night and the website came back but the app did not. Unable to login with with error: “something went wrong, please try again”.TooTallknowitall
Works except when it doesn’t
There’s a distinct reliability issue with this app and the underlying data it uses. As mentioned in an earlier review at times the information recorded has all the accuracy of a former president’s speeches, wildly inaccurate. The refresh interval is irregular and erratic meaning that at any given moment of observation you may be viewing: a) accurate up to the minute data; b) acrturate but old (15 minutes or more) data; c) erroneous versions of a) or b). Trying to use this in a meaningful way to manage systems is ludicrous at best.
Yes, I have repeatedly reported these problems to the manufacturer but they’re only interested in closing out their support cases as quickly as possible not actually fixing things.Show lessBlackrock50
Definite improvement
At last the folk at Alpha adjusted their OpticsRE website for these tiny computer screens and produced an App. Now if they could only realize that white space conveys no information and reduce the vast quantities they have on all their pages we’d have a more usable product. Alas the historical data collection is still a joke: unreliable, gaps, outright errors and recorded hallucinations at times. But that’s a separate issue. This application does work properly.Show lessOMG Finally
I cannot believe that is finally here! I can see my home from the opticsre app. I was resigned to use Homeassistant app because wasn't able to use this app. Mobile app version 2.0 now supports Mate3s family. I have a GTFX3048 and even though it is old, still works well with the app! Thank you Alpha Group / Outback team for listening to the customers.Show lessJimmyppr
