Confusing (Non-Existent?) Expectations & Guidelines
I created an account when I heard of the platform from a friend who was exploring using it for business as a way to connect with local creators. It seemed like a great way to more easily collaborate with local businesses since most marketing agencies I work with are for bigger brands. The platform itself seems relatively user friendly and looks nice. I submitted my first proposal (Order) for something nearby that seemed like a good fit, although all campaigns I reviewed required numerous pieces of content creation with extremely specific details that did not meet the compensation package in my opinion. Since my following isn’t anything super impressive (30K) I typically try to just work with what’s being asked anyway. I was almost immediately notified I was not selected for this Order (fine) then shortly after received an email notification that my account was suspended. The email stated, “We are pleased to assist you in restoring [your account], but we require a conversation with you first.” Pass. My review comes from the lack of transparency around desired creators for the available campaigns but mainly the account suspension without an explanation despite never interacting with any business directly.
Show less
Response from developer
We are really sorry to hear about your experience. We deeply care about each of our creators and would love to work with you and address this matter. We uphold a strong account suspension policy, and our priority is resolving any issues beforehand. Our team reaches out to creators through multiple channels, including phone and email (if necessary, we may need to update our contact information). Our aim is to ensure optimal experiences for both our businesses and every creator. Please feel free to reach out to me at Lizzie@shoutoutcity.com and we will make it a priority to assist you and ensure you have a great experience.
