Leave a Review Melbourne Cricket Club
Faulty
App doesn’t have my barcode, defaults to ‘it’s time to update photo’ when I already have. Contacted club, said it would be fixed within 15 mins. 3 days later…Chols Royce
Can’t use it
When I log into the app it prompts me to accept my membership and then pay a fee of $0. When I press submit payment it doesn’t do anything.
Very frustratingMCCfrustrsting
Needs a copy function
I love having the app. I understand not able to screenshot your card information. However it needs to to have a copy button for the barcode and member number for sending to friends when booking reserved seats as a group or dining reservations.Selwynw
Developer Response
Hi Selwynw, thanks for the review and feedback. Your feedback regarding the ability to copy your barcode for sharing purposes will be taken onboard and considered for future versions of the app. Regards, Melbourne Cricket Club.Never works
Don’t know what my membership number is and can’t be bothered finding it. Just let me use my email it’s not that hard.James a google loved
Developer Response
Hi James, thanks for your review and feedback. Please contact the Club and one of our representatives will be able to assist you through the process. Your email address cannot be used as a login username as we allow members and waiting list candidates to share an email address for Club related communications. Your member/file number is a unique number assigned when you join the waiting list making it the most appropriate login username option to use for these types of services. Regards, Melbourne Cricket Club.Doesn’t request camera permission
App requires upload of drivers license and a selfie to verify ID, but doesn’t request permission to use Camera.
Unable to grant camera permission from Settings -> Privacy as MCC doesn’t appear on the list.
Fix this bug as making interstate members go into a Post Office due to not accepting email ID isn’t appropriate.Show lessMCC Member
Developer Response
Hi MCC Member, thanks for your review and feedback. We're sorry to read of your initial experience, please contact the Club and one of our representatives will be able to assist you through the process. Regards, Melbourne Cricket Club.MCC Plus login
App is good now adding MCC Plus via Apple Pay. Still need to login to MCC Plus every time you open the app with no login details remembered, quite frustrating. Should incorporate Face ID for MCC Plus loginfloydsurfcat
Developer Response
Hi floydsurfcat, thanks for the review and feedback. We're always looking for ways to improve the MCC app and your feedback will be taken into consideration for future versions. Regards, Melbourne Cricket Club.Not working
I’ve deleted and reinstalled this app a number of times on MCC advice. I submit info which disappears and is not visible at MCC end. Would not recommend.GoGoCaro
Developer Response
Hi GoGoCaro, we're sorry to read about your initial experience with the MCC app. Please contact the Club directly if you are still experiencing issues gaining access. Regards, Melbourne Cricket Club.Awesome
Go pies 11 in a rowjeffp82
App is good but Apple Wallet Support would be fantastic.
I've looked into it and the provider of the prepaid eftpos cards that the MCC uses does support Apple wallet, but it has not been implemented. The membership card should be on Apple wallet too, much easier to use. Other app functionally works well, but the mcc plus top up page loading a webpage is quite clunky.Show lessDaderg
Developer Response
Hi Daderg, thanks for the review and feedback regarding MCC Plus. The Club launched the ability to add your MCC Plus card to your Apple and/or Google Wallet in December 2022 along with improvements to the MCC Plus section of the app. The ability to add your MCC Plus card to your digital wallet wasn't able to be included at the same time as the MCC app launch unfortunately but is available now for you to use. Regards, Melbourne Cricket ClubNeeds improvement
What’s is the point of an app that redirects you to the website for bookings. Surely you must of thought this through and deemed it required functionality. Also why is the app not populated with current info and availability? What a flop. Can you please explain what the app does?JDR SEEDS
Developer Response
Hi JDR SEEDS, thanks for the review and feedback regarding the ability to submit bookings via the MCC app. The initial versions of the app were released to improve some of the Clubs operational processes that were pain points for members, particularly for new members joining the Club and those who need to update their photo as well as improving access to the MCC Plus program. Some functionality from the MCC website has been utilised from within the app to ensure a consistent process, single sign on functionality was improved in late 2022 to make this as seemless as possible for our members. If you have any further questions or concerns please contact the Club. Regards, Melbourne Cricket Club.
