Leave a Review Access
Not working
The app is not working!!!!Shar😁
Developer Response
Hi Shar, we’re sorry to hear you are experiencing issues with the app. Please contact us at customersuccess@mheducation.com and we will help resolve the issue.Books won’t load
Search is nonfunctioning, no way to brow for a book through category.Jack_z
Developer Response
Hi Jack_z, thank you very much for your feedback! Your feedback is valuable and helps determine the future of Access. If you are still experiencing issues with search, please contact us at customersuccess@mheducation.com and we would be happy to assist you.Search doesn’t seem to work.
Doesn’t seem to want to search anything. Additionally, favoriting from the browser doesn’t carry over to the mobile app.DeathBlade29
Developer Response
Hi DeathBlade29, thank you very much for your review! Favoriting from the web should now be carrying over to the app. If you are not seeing your favorites sync, please log out and sign into the app again. If you are still experiencing an issue with search, please reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help.Quick developer response
UPDATE: Developer responded in appropriate time and app is now working again.
App is very useful for reading on the go and being able to favorite different books, different chapters, and highlight. I do love that you can also even favorite figures and tables for a quick reference. If you don’t want to be online, it does allow you to download chapters. Overall, would recommend.
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Prior review: Unfortunately, app logged me out recently and since then, even when I logged in, my favorites are erased, I can’t search for books, and any book I open shows an error message of item not available. It does not happen when I log in on websiteShow lesssb1492
Developer Response
Hi sb1492, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help.App not working
Unfortunately, app logged me out recently and since then, even when I logged in, my favorites are erased, I can’t search for books, and any book I open shows an error message of item not available. It does not happen when I log in on websiteDeveloper Response
Hi sb1492, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help.Broken search function, not syncing collections
App logged me out, lost all my reading progress, and the search function won't find the book anymore. It is still present on the desktop site. I tried adding to favorites on desktop so I could resume reading on the app, but they won't sync.Tom Tom Tom Tom &8
Developer Response
Hi Tom Tom Tom Tom &8, thank you very much for bringing this to our attention! We sincerely apologize for this issue and any inconvenience it may have caused. We have now resolved this issue and your favorites should be restored and search should be working. Please update your app to the latest version to restore your content. If you continue to experience any issues with Access, please do not hesitate to reach out to our Customer Success team at customersuccess@mheducation.com and we’ll be happy to help.Great
I use this app in clinical and shared with all of my FNP classmates. The only issue is that MOST of them get an error message and cannot use the app. Can you all please fix this please?cirjeffrey
Developer Response
Hi cirjeffrey, thank you very much, we really appreciate the feedback! If your classmates continue to have trouble accessing the app, please have them contact customersuccess@mheducation.com and we will assist them.No accessibility function
I downloaded the app in hopes that it had a better audio function than on the website (the website doesn’t allow you to save progress or continue from where you want, the one they have makes you press each paragraph cause it doesn’t continue on it’s own). But there’s no robotic audio option for any of the textbooks like they have on the web browser. It should be a pretty easy thing to implement but it’s not there as of yet. A little disappointed as it was also very hard to figure out what my username was since the email never got sent even though I added it to the safe sender list.Show lessnskdbhjsjs
Developer Response
Hi nskdbhjsjs, thank you very much, we appreciate your feedback! We are looking into app support for audio functions. If you continue to have trouble receiving emails related to your account, please contact us at customersuccess@mheducation.com and we can assist you.Good app but topbar heading gets annoying
App works, it’s quick and super convenient but when I’m reading and have to scroll backwards, the top bar heading drops down and messes the page layout by a significant margin causing me to loose orientation. Not the end of the world but when I’m skim reading it becomes increasingly frustrating. If there was a toggle option for this, it would be an easy 5/5 for me.Show lessHsbeisnhsken
Developer Response
Hi Hsbeisnhsken, Thank you for your review! We are so excited to hear that you are finding the app quick and convenient. Your feedback on the top bar heading is greatly appreciated, and we wanted to let you know we are working on a fix and plan to have it released in a future update. Thank you once again!Garbage Hill
Worst app ever! Total scam
Doesn’t work even when using institutions credentials. Zero support and waste of time.
Utter garbage and will not rate it.
Cannot find author with name
Cannot find book with ISBNNew Mercedes User
