Cliffs. F O U R T H O S A N D. I was promised actual coaching. I was told this would not be me left Alone with an app and no coaching, no support. Instead, I was left alone with just an app and every time I asked why am I not getting actual coaching from an actual human, I was told I needed to pay ANOTHER t w o t h o u s a n d.
The app itself is fine. Just like any one of hundreds of other CrossFit style training programs. The problem is that I was told it would be weekly 1on1 coaching with Ryan, and the rest of the week I would get coaching from zoey. Instead all I got was a generic email checklist to fill out on sundays, that no one ever read or critiqued, no one reviewed my progress (a few times my coach left an emoji, that’s it), and a “weekly check in with Ryan” that was a zoom meeting where he talked about things like how hard it was for him to get a workout in while he was on vacation in aspen or park city or where ever. It was NOT a coaching session. Just a group zoom meeting of him talking and sometimes some Other people I didn’t know talking. Not coaching ME. Not a workout session with ME.
Around 3 months in (dec) I got an email check in from another chalk employee, and he scheduled a phone call. I laid out my complaints and he was SHOCKED that I was not getting 1on1 coaching directly from Ryan, for the price I was paying. He said he couldn’t find my account, only a years old one from when I had their regular app, not the VIP. He asked me to send copies of my cc statement showing charges from chalk and he would look into it. I sent them. Never heard from him again.
Overall, I’m massively unimpressed with the value of this program. I feel completely defrauded by chalk, and completely disillusioned by exercise now. Are all trainers like this?
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rjhammy