Frustrating and Unusable
I signed up for Sudden Rewards at the store with my mobile number and have accumulated a lot of points, as shown on my receipts. However, the app requires an email to log in, which I never provided. When I try to create an account, I get an error saying my phone number is already in use. The website has the same issue, and since the card/account numbers on the receipt are partially starred out, I can’t reset my password. Worse, the only support option is a contact form on their site. I filled it out days ago and still haven’t heard back. Without access to my account, I can’t redeem any points, making this program useless. Very disappointing.
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