Lots of Issues
All cards are made of paper and must be retrieved through a vending machine. After a day and a half my card stopped working from the magnetic strip no longer reading despite being in pretty good shape. Website says my email is not valid despite being correct in my account on the app. Haven’t heard from customer service. Very poor experience so far
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Response from developer
In each product you have a description of how to use it and how to obtain the final ticket (if applicable). In the case of the Holabarcelona Travel Card, you must obtain it from the vending machines of the metro network to be a case of an integrated multi-operator card. This title has a validity prefixed by hours. When this period passes it can no longer be used.
Absolutely invaluable for a visit to Barcelona
Only discovered this app a day into our trip but it has been invaluable. A quick type in of where we wanted to go and the route was offered. It worked every time. This app in conjunction with the four day travel pass meant getting around the city was a breeze. Would totally recommend it to anyone visiting Barcelona.
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Subpar Application
The good - It gives accurate routes to destinations.
The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent.
The bad - I made a purchase online, when I received my order number and went to go redeem it in the app, it said that both my email and my order number were incorrect. When trying to contact customer service you get put through a loop of automated messages until a dead end. If you try to save the receipt to your desktop, it’ll save as a blank page. You have to order a ticket in person at a metro station. Customer service non-existent.
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Response from developer
When you buy any travel ticket with the app, what you receive is a voucher that you can redeem when you access the contracted service. There is an exception which is for holabarcelona travel card titles, which you have to redeem in the metro network's vending machines. This is due to the validation conditions that we cannot change by now. We hope to have resolved your doubts.