They resolved my issue
I spent a long time organizing my holiday bins, taking pictures and adding the bins to my app. I bought a new phones and downloaded the app and all of my bins are done. All that work for nothing.
Response from developer
Thank you for your feedback! We're sorry to hear about the initial frustration you experienced. We're happy that after reaching out to our support team, we were able to guide you through the steps to refresh the app and recover all your bins and data without any loss. We’re glad everything was resolved and appreciate your patience! If you have any other questions or need further assistance, don’t hesitate to reach out. Thank you for using Organize-it! ❤️