Leave a Review Central Bank
Worst banking app I’ve ever used
There really are no words to describe how awful this app is. It makes no sense, since the previous app worked just fine. Now this app just keeps randomly preventing me from logging in, which seems to require a password reset, but low and behold there is no selection there to reset the password. Then there is the intuitiveness. Something as simple as paying a loan isn’t intuitive as it should be. Every time I do it, I have to re-learn because it makes that little sense. This app is single-handedly going to possibly take my accounts elsewhere. I love Central Bank, but this app is so bad.Show lessBillyb0b0220
Developer Response
Hi there! We hear you and are working on updates to improve the app. We’d like to look into the issues you’re experiencing, if you’d be able to contact us at (833) 420-0182. We’re going to roll out improvements to the login process shortly, which should help address many of your concerns, and have many more enhancements in the coming months. We appreciate you sticking with us, and would be happy to help if there’s anything we can do. Thank you!Worst banking app
Terrible app, also you’re basically opening an account in a different bankianwad
Developer Response
Hi there! We hear you and are working to deliver enhancements soon to improve your experience. We appreciate you sticking with us, and would be happy to help if there’s anything we can do. Feel free to contact us at (833) 420-0182. Thank you!User Nightmare!
When Central Bank decided to create a more secure site for their business accounts as well as require a new separate banking app for business users, all they did was create a work flow nightmare. Just when I get used to that insane app, I log in to manage my business account and now I cannot access my business account. Of course it is the weekend and they are closed. Do better Central Bank!Show lessAMG Mom
Developer Response
Hello! We understand and apologize for your frustrations – we’d like to look into the issue of not being able to access your business account. Would you be able to contact us at (833) 420-0182? We greatly appreciate you sticking with us, and ask if you could continue to be patient with us and share your comments with your local business banker. We are listening and taking your comments to heart. Thank you!Really, it is terrible.
This banking app is the WORST!!!! DO NOT bank with Central Bank if you have a business and want to check your balance. You will not be able to without deleting the app and then setting it up again. Again, I cannot stress how terrible this online app is. I wish I had never started a business account here ONLY because of the terrible, terrible app.Show lessYOUAREIt66
Developer Response
Hello! We are so sorry for the frustration and inconvenience, and understand where you’re coming from. We're diligently working to identify problem areas or opportunities for improvement, and push out enhancements. What you describe, however, doesn't sound normal. If you could please contact us at (833) 420-0182, we're confident we can help improve your experience. Thank you for being our customer, we genuinely appreciate your business, and have passed along your feedback to the appropriate management. We’d be happy to help if there is any way we can – thank you!Did MO Office of Administration design this app?
When we make a deposit, we get front and back of the deposit slip, nothing else.Cornelius Vanderbilt
Developer Response
Hi Cornelius! We’re sorry we’re not meeting your expectations and would be happy to help. Would you be able to give us a call at (833) 420-0182 so we can better understand your issue? Thank you!Leaves a lot to be desired
My bank recently switched to this app and I have not been happy. Even though the app says you can use Face ID to sign in, I have never been able to get that option to work. The camera is less than desirable and even though I’m using the same lighting I have used for years to mobile deposit checks, they are frequently sent back due to poor image quality. I am seriously considering switching banks just because of the app. Also, you have to click on a transaction three times in order to see where the transaction is from. not user-friendly at all.Show lessLAAuren MAAy
Developer Response
Hi, Lauren! We understand your frustration and are actively working on solutions to improve the app, including the specific examples you mentioned. To assist with your Face ID issue, please call us at (833) 420-0182. Thank you for your patience as we work to improve the app and we appreciate you being our customer.Can’t access due to “maintenance”
This app is beyond frustrating. Too many clicks needed to see specifics on charges and over the past few days when I try to check my account it’s undergoing maintenance. What is going on?cleverclogs75
Developer Response
Thank you for taking the time to share your feedback with us. We understand this is frustrating and we apologize for the inconvenience. Unfortunately, our previous platform was being discontinued and we needed to switch users to a different system. We’re working diligently to improve the experience and address technical issues as we transition to the new platform. Please reach out to us at 833-420-0182 if you have any questions or would like help and we’d be happy to assist you.Deposits don’t work
Using the deposit feature, take a picture of the front side of the check, then tap the check mark, immediately kicks you back to the dashboard instead of letting you scan the back of the check and submit it! I’ve been with Central Bank for 34 years, this is about to be the final straw if they don’t fix this trash app asapShow lesstimb2021
Developer Response
Hi! Thanks for your review. We have identified this issue occurring on specific iOS devices and are actively working on a solution. Thanks for your patience while we work to improve the app. Please feel free to contact your local business banker for updates.Elementary system
The updated system is awful. As a business, it has made my 2023 year of taxes a NIGHTMARE. This alone is forcing me to transition from a bank I have been with for 20 years. Very unfortunate.BillShaww
Developer Response
Hi, Bill. Thank you for being a longtime customer. Unfortunately, our previous platform was discontinued, but we hear your frustrations with the new system and are taking your comments seriously. We continue to push out enhancements and have many more planned over the next several months. In the meantime, give us a call at (833) 420-0182 and we’d be happy to help with the issue you mentioned.Seriously considered changing banks
This app is the worst!! Doesn’t even list where your card was used. All the descriptions are just “atm debit transaction”. Thought at one point my card was stolen, took forever to figure out. They churched this garbage up so much, and all they did was make life insanely inconvenient and annoying. Face ID barely works, so I have to find my “company ID” constantly to login. There is a solid chance I’ll probably leave the bank this year strictly based off how poor this app operates and is laid outShow lessS. Sanoski
Developer Response
Hello, thanks for your review. We sincerely apologize for the inconvenience and understand this is frustrating. We are aware of this matter and working diligently to improve the experience and address technical issues as we transition to the new platform. If you have any questions or need help in the meantime, please reach out to us at 833-420-0182 and we’d be happy to assist you.
