What could be a very fun game is eclipsed by the personal data that is collected about you! If you are not deterred by the invasion of privacy, then play on. The game itself is fun and challenging! However, in their wisdom, the developers have decided it is best to annoy players and have not one, but two score splash screens that slowly reveal your score and then once again calculate your score line by line before giving you an option to skip or waste a few more seconds of your life. Truly not necessary, unless this is the time they need to harvest your personal data 🤔
Developer Response
Thank you for your feedback and for highlighting your concerns. We understand the importance of privacy and want to assure you that we take it very seriously. All data collection in '10 Solitaire' is clearly outlined in our privacy policy, and we strictly comply with privacy laws to ensure player security. Please be assured that no personal data is collected during score submission or display. The score splash screens are designed purely to enhance the gaming experience by providing a detailed breakdown of scores. We regret that this aspect of the game did not meet your expectations and appreciate your input. We are continuously looking to improve and would love to hear more of your suggestions. Please feel free to reach out directly if you require further clarification or have additional feedback.No, u can’t win money and no, u can’t even play it without money involved. It freezes, it’s difficult to understand besides just trying to play it. It would be better to draw a picture of solitaire and look at it over and over, because then you could at least exit out when u want too!
Developer Response
We’re truly sorry to hear about your experience with 10 Solitaire. We aim to provide an enjoyable and fair gaming environment for all our players, and it seems we've fallen short in your case. Your feedback is crucial in helping us improve. We’d love the opportunity to address the issues you’ve encountered, including the freezing and the concerns about playing without money involved. Please reach out to us directly at support@dnrgamestudio.com with more details so we can assist you promptly. Additionally, we’re constantly working on making our game rules and features clearer and would appreciate any suggestions you have. Thank you for your feedback, and we hope to resolve your concerns to improve your gaming experience.It’s flashy and pretty, but near impossible to figure out how to just play the game. There are points where the game menu just locks up for no reason.
Developer Response
Dear Player,
Thank you for your feedback on '10 Solitaire.' We're sorry to hear about the challenges you've encountered while trying to enjoy the game.
To help us address the issues you've mentioned, could you please provide us with more details, including any screenshots if possible? This would greatly assist us in identifying and fixing the problem.
You can reach out to us at support@dnrgamestudio.com with the additional information. Your input is essential in helping us improve the game and provide a better experience for all players.
We appreciate your support and hope to resolve this issue promptly.
Best regards,
DNR Game Studio TeamI’ve already won money. It’s competitive and I enjoy it when I get off of work.
Developer Response
Dear Player,
Thank you for taking the time to share your positive experience with '10 Solitaire.' We're thrilled to hear that you're enjoying the game and finding it competitive. It's fantastic to know that you've already achieved success by winning money – that's truly rewarding! We're glad '10 Solitaire' has become a part of your after-work enjoyment.
If you have any feedback or suggestions for us to make your experience even better, please feel free to reach out to us at support@dnrgamestudio.com. Keep having fun and enjoying those victorious moments!
Best regards,
DNR Game Studio TeamJust looking at the main image. Never got past it. Was able to access the settings screen but that’s it. Deleted.
Developer Response
Dear Player,
We're sorry to hear about your experience with '10 Solitaire.' It seems like you encountered a problem accessing the main gameplay. We want to assure you that we've identified and resolved this issue in the latest version. We'd love for you to give the updated version a try and experience the game as intended. If you find it enjoyable, we'd appreciate your reconsideration of your rating. Thank you for bringing this to our attention.
Best regards,
DNR Game Studio Team
Would love to play the game but there's no start button on the screen!
Developer Response
Dear Nota,
We appreciate your interest in playing '10 Solitaire' and apologize for the inconvenience you've faced with the missing start button. We're pleased to let you know that we've identified and fixed this issue in the latest version of the game. We'd like to invite you to update the app and give it another try. If you enjoy playing now, we'd be grateful if you could consider adjusting your rating. Thank you for bringing this to our attention.
Best regards,
DNR Game Studio TeamNot sure I completely understand how the overall ratings work but the actual game play is fun.
Developer Response
Thank you for taking the time to leave a review and for enjoying the actual gameplay of 10 Solitaire. The overall ratings on the app store are calculated based on various factors such as user ratings, reviews, and app usage. It is an average score that reflects the overall user experience. We are glad that you found the gameplay fun and hope you continue to enjoy the game. If you have any suggestions or feedback, please feel free to share it with us. Thank you again for your support!Not sure I completely understand how the overall ratings work but the actual game play is fun.
Developer Response
Thank you for taking the time to leave a review and for enjoying the actual gameplay of 10 Solitaire. The overall ratings on the app store are calculated based on various factors such as user ratings, reviews, and app usage. It is an average score that reflects the overall user experience. We are glad that you found the gameplay fun and hope you continue to enjoy the game. If you have any suggestions or feedback, please feel free to share it with us. Thank you again for your support!Don’t waste your time or money. I made a deposit and now I can’t play the game! There is no way of retrieving it back or withdrawal and the game freezes up or goes to the Home Screen if you try. I reported this to Apple as fraud and my bank as a dispute due to fraud. There are better honest games out there.
Developer Response
We are sorry to hear about your negative experience with our game. We take all feedback seriously and appreciate you bringing this to our attention. We understand that you have concerns regarding your deposit and withdrawal options.
Firstly, we want to clarify that the deposits and withdrawals are handled by Skillz, our platform partner. Skillz provides a single SSO login and wallet to play all Skillz games including deposits and withdrawals. You can find more details about the deposit and withdrawal process on their website at https://www.skillz.com/legal/#:~:text=If%20you%20are%20a%20Cash,Bonus%20Funds%20cannot%20be%20withdrawn
Regarding cash tournaments, we would like to inform you that these are not yet enabled on 10 Solitaire. However, we are in the process of enabling them and they will be available soon. In the meantime, you can still enjoy playing 10 Solitaire in practice mode.
As for the issue you mentioned about the game freezing up or going to the Home Screen, we would like to assure you that we are constantly monitoring our game and working to improve the user experience. We apologize for any inconvenience this may have caused you.
If you have any further questions or concerns, please do not hesitate to reach out to Skillz support at support@skillz.com. We hope you give 10 Solitaire another chance and enjoy the game in the future.
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