Not working
Response from developer
Dear User, thanks for the feedback. Could you please let us know specifics of the info you found different? We do our best to keep the info as updated as possible so we would love to improve. You can use the 'Edit' icon or 'Add a place' button to provide your specific feedback or please let us know know connect@atmfeesaver.com and we'll help asap! Thank you and happy travels!
Not accurate
Response from developer
Dear User, thanks for your feedback. The ATMs in Turkey that you mention, do not charge atm fees however, it can easily be mistaken that they do as a peculiar problem at atms in that country are - some of them do not alert you of the fees before withdrawal and you only see it after you complete the transaction. Also that some of them do not charge atm fees but do charge high currency conversion fees which again, may or may not be informed before the transaction. In the case where user 'Accepts' conversion then these high fees get added on. We have attempted to cover these precautions in the notes below the atms, at the top of the home page and also in the Tips section of the App so that users beware of such practices at the local atms. Its unfortunate that you had to bear fees and hope in the future you are able to save up. We're here if you have any more questions, you can write to us on connect@atmfeesaver.com. Happy Savings, Happy Travels!
Just one ATM in Amritsar - really?
Response from developer
Dear User, thanks for your feedback. We are continuously adding more PINs of cash places to the App and it can happen that all the PINs are not on the App yet in some locations. In such cases, we do provide a General Fee List so that user still has access to the fee info of leading atms in that country and can make a more informed choice. We sincerely thank you for your patience as we continue to enhance the number of places on the App.
Overseas ATM
This app pointed me to machines nearby that would work. It actually did. I was able to get cash out from a bank atm and the conversion rate was reasonable. Saved me from tons of frustration.
Helpful app
Response from developer
Dear User, thank you for your feedback and review! Happy Travels.
Poor coverage
Response from developer
Dear User, so sorry you had to face this issue. We are continously adding more atms to the database so request you to give it a try one more time for atms to popup where you are. It can occasionally happen that it may not show up the atms. Should this happen, you can refer to the General Fee List to at least get the fee information of the atms for the atms so you can make a better decision on which works for you best. If you wish, you could use the 'Add a place' tab to add an atm you may come across, it would help many travellers. We strive to keep increasing the places you can see on the App. Thank you for your feedback.
Rates are not correct
Response from developer
Hi there, thanks for your feedback. Regarding the fee, the 8.5% is likely the ‘Currency Conversion Fees’ – optional and triggered by selecting “Accept Conversion” / “With Conversion” during the transaction. If you select “Decline Conversion” or “Without Conversion”, then you will not be charged the 8.5% Currency Conversion Fee. You can find more details in the “🚫 AVOID other extra fees - SELECT Decline/Without Conversion❗” section on the app.
iPhone SE support
Response from developer
Dear user - we would love to assist you further. Could you please send us a screenshot of the problem to connect@atmfeesaver.com ? This way, we can easily understand what the problem is and resolve it as quickly as possible so that you can use the app fully functional.
Useless!
Also, why do I need an account to use the app? If I'm just searching and not submitting info, it's nuts that I would need to create an account for this. What makes it even worse is that I didn't see any way that I could add HSBC to the list. Literally no point to having an account!
Response from developer
Hiya, thanks for the info! There’s a tab on the app’s home page called “Tell Us Fees” - you can easily add any new ATM info on there and hence you sign up if you need to communicate with us. We put info on ATMs that is reasonably validated or contributed by users from their experience so it can occasionally happen that you dont find info on all the ATMs in a specific country. We thank you for your contribution on this, this will help many other travellers. Hope you use the App in other countries also where you will find fee-free or lower-fee ATMs on the app.
Nah
Response from developer
Hiya, so very sorry that you had a bad experience. Could you describe to us the issue you're facing, we are very committed to resolving the matter for your so you can use the app. We are on connect@atmfeesaver.com, we really look forward to hearing from you. Please do give us a chance to make things better for you!
