Leave a Review The Atlantis Circle
Can’t Log In
Keeps saying “user session expired” or suggesting I’m logged in elsewhere. Deleted the app and re-downloaded it but made no difference.Babcap
Developer Response
Hi Babcap, apologies for any issues you may be facing. Please note that many of the original issues have been resolved. Please get in contact with us directly at theatlantiscircle@atlantisdubai.com so that we can help you with your specific case if not yet resolved.Terrible app
Every now and again would have to reinstall and now even after doing that cannot login or reset the pin.hdyvr
Developer Response
Hi hdyvr, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comHorrific
They created two duplicate apps with the same name. The old one no longer loads and in the new one the OTP verification doesn’t work. So essentially these apps are bricked. Too bad if you actually had a Circle account with points - now you cannot access it.GoldFibre1
Bad app with no support
I can’t sign in anymore. I can’t reset my pin ? It gives an error on OTP registration and never sends it. I can’t make a new account cause it says I have one already.chemo345
Developer Response
Hi chemo345, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comDoesn’t load
App is unreliable. Constantly fails to load. Problem exists for several months. Hotel should be more efficientoptium excellence
Developer Response
Hi optium excellence, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comApp not loading, very disappointing
Very frustrating to wait for the app to load and nothing happens only a message that says “Our chefs are busy preparing for service” I have tried everything without any good results. Very Disappointing!!!Perez1972
Developer Response
Hi Perez1972, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comGarbage
This App is so bad, u can’t even “sign up”.
Matches the poor service at the Palm. Fitting.MHeidariNYC
Developer Response
Hi MHeidariNYC, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comHanging app
Really frustrating app. Most of the time it’s just hanging especially while I’m in Atlantis and want to use it…Nastusha74
Developer Response
Hi Nastusha74, We apologise for the experience you have had. We have been working on numerous improvements over the last months to enhance the experience and avoid further issues. Please do let us know if there is anything further we can help you with by contacting theatlantiscircle@atlantisdubai.comGood but….
The loyalty program is good, but the app service it will work once then it will tell you the chef is cooking the app and it won’t work.extalbat
Developer Response
Hi Extalbat, Thank you for taking the time to review the app. We are aware of loading issues affecting some users and have been working actively with the team to refine and resolve this. If you continue to face these issues please: 1. Make sure you are on the latest build 2. Delete and re-install the latest build We have a variety of updates coming soon of which loading times is part of to be addressed. Have a great day further.
