Don’t trust this company as a buyer
I submitted my $3300 purchase of bike frame and there was an issue with shipping literally 5 weeks after my purchase was made. The communication was very misleading and minimal from Buycyle. I keep asking about compensation and got 0 help as far as direct guidance or what to do or how to move forward. After a month of trying to find out where my bike is or where my money is the company finally said you have to wait another 4 weeks until there’s no movement or information from the shipping company. Which wasn’t until I threatened about a lawsuit. I made the purchase in June, it’s now Aug 21 and I still don’t have my bike frame or my money. DO NOT BUY FROM THIS COMPANY!Well thought out & efficient
The buycycle app is a graceful extension of their website, providing an efficient and intuitive experience.
The app makes sense, it’s that simple
ChanceDeveloper Response
Thanks a lot for your feedback. We're very happy to hear that you enjoyed the experience with our app. We wish you great rides with your bike!Terrible support
Your support doesn’t reply both to me and to the seller! The worst support I ever saw in the last years.
After few day I got a reply with the promise to provide my seller with the post label by the end of the day. Two days passed and no any replies.
I bought the bike on the midday of the 3 of August. Today is the day be of 8th of August and Buycycle is not able to generate a simple post label…Developer Response
We’re truly sorry for the inconvenience you’ve experienced. We understand your frustration and apologize for the delay in resolving this issue. We got in touch with our customer support team again to ensure that this is addressed as quickly as possible. Thank you for your patience, and we’ll do our best to get this sorted out right away.