First print
This did not work,for me
Tam
Doesn’t work at all
Response from developer
Thank you for your feedback. We’re sorry to hear that you’re having trouble with the HP Envy 5000. Please ensure that your printer is connected to the same Wi-Fi network as your phone. If you continue to experience issues, please reach out to our support team for personalized assistance. We’re here to help resolve any problems you may be facing.
Typical App
Response from developer
Thank you for your feedback. We’re sorry to hear that you’ve had trouble finding your printer and that you feel the app hasn’t met your expectations. Please ensure that your printer is connected to the same Wi-Fi network as your phone and supports AirPrint. If the issue persists, please reach out to our support team so we can assist you further and help resolve the problem. We want to make sure you get the most out of your purchase.
Confusing
Response from developer
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the subscription and printing process. We understand your frustration with the subscription charge. Since your review, we’ve updated our app to improve the overall user experience and address various issues, including those related to printing. We’re actively working to ensure that printing attachments works correctly. If you need assistance with a refund or have concerns about the subscription, please contact our support team directly. We appreciate your feedback and hope the recent updates enhance your experience with the app. If you have any further concerns or need additional support, please don’t hesitate to reach out.
No
Response from developer
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with the printing feature. We are aware of this issue and are actively working on a fix. We appreciate your patience and understanding as we resolve this matter. If you have any further questions or need assistance, please reach out to our support team.
Did not work!!
Same interface as built in iOS AirPrint
Couldn’t find printer, but still said file printed successfully.
Glad i didn’t pay to subscribe!!
Response from developer
Thank you for your feedback, and we apologize for the inconvenience you've experienced. We’re aware of an issue where the app may incorrectly indicate that a file has been printed successfully even if it hasn’t, and we are actively working to resolve this. Since your review, we recommend ensuring that your printer supports AirPrint. You can check the list of compatible printers within the app to confirm your printer’s compatibility. If you continue to have any issues or need further assistance, please reach out to our support team. We appreciate your patience and hope to resolve any ongoing concerns.
Printer
Response from developer
Thank you for your positive review! We're delighted to hear that you are pleased with the quality of our app. Your satisfaction is our top priority. If you have any further feedback or need assistance, please feel free to contact us. We're here to help!
