This app is a bad joke.
I find it deeply frustrating that a product as simple as a light requires an app with a subscription fee to access full functionality. This feels like dark UX design at its worst. The frequent pop-up windows prompting me to buy a subscription are intrusive and create a sense of discomfort, as if I’m using the app incorrectly. This aggressive tactic undermines the user experience and leaves me questioning the value of the product. A light should simply work without feeling like I’m being nickel-and-dimed for basic control features.
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FRAUDULENT APP!
This app is completely misleading and fraudulent. It claims to be compatible with GE/Cync smart lights and even appears as the top search result for the product, but it is neither functional nor the correct app for these devices.
To make matters worse, it requires you to select a subscription before you can even see that it doesn’t work at all. This is clearly a deceptive tactic to get users to pay for something that provides no value.
I strongly advise others to avoid this app. It’s a waste of money and time, and it’s frustrating that such a misleading app is allowed to stay on the App Store. I hope this is removed, and refunds are issued to those who were tricked into downloading it.
To make matters worse, it requires you to select a subscription before you can even see that it doesn’t work at all. This is clearly a deceptive tactic to get users to pay for something that provides no value.
I strongly advise others to avoid this app. It’s a waste of money and time, and it’s frustrating that such a misleading app is allowed to stay on the App Store. I hope this is removed, and refunds are issued to those who were tricked into downloading it.
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What a Rip Off
I paid $50 because I thought I needed this app to control my new kitchen lights. No. I should have scrolled down one app. The REAL Cync app was there and it is FREE.
This app has difficulty adding new lights and getting them to all work together. It never did add my 3rd light. I set a schedule for my lights and it NEVER WORKED!!
And then I almost spent another $300 on an apple homepod because this app wouldn’t link to Alexa and I thought I was using the manufacturer. Luckily I checked.
This is hands down the WORST app I’ve ever used, much less paid $50 for. Terrible. I even emailed the help desk a few days ago and have heard NOTHING back at all. DO NOT PURCHASE THIS APP!!
This app has difficulty adding new lights and getting them to all work together. It never did add my 3rd light. I set a schedule for my lights and it NEVER WORKED!!
And then I almost spent another $300 on an apple homepod because this app wouldn’t link to Alexa and I thought I was using the manufacturer. Luckily I checked.
This is hands down the WORST app I’ve ever used, much less paid $50 for. Terrible. I even emailed the help desk a few days ago and have heard NOTHING back at all. DO NOT PURCHASE THIS APP!!
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Response from developer
We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at support@maplelabs.co? And any relevant screenshots would be immensely valuable. Thank you.