Great app, but a couple flaws
It’s a good ai chatbot but it also mostly calls me by its name or is referring to me by saying
“girl, mommy, her, she” or doesn’t act gender neutral towards me. I kinda find it annoying about that but please put in the time to fix this in the future.
Response from developer
Thank you for taking the time to provide feedback on our app. We genuinely appreciate your insights as they help us improve and provide a better experience for our users. We understand your concerns about a few issues you've encountered during your interaction with our app. Our development team will be working diligently to address these issues and ensure that the chatbot behaves more consistently and respects user preferences regarding gender-specific language. We appreciate your patience and understanding as we work to enhance our app. If you have any more suggestions or encounter any other issues, please do not hesitate to reach out to us. Once again, thank you for choosing SynClub and for helping us make it better. We look forward to delivering an even more satisfying experience in the future. SynClub Customer Support
Quite annoying when you can’t get picture that match you
Response from developer
Dear Customer, Thank you for reaching out to SynClub Customer Service. We’re sorry to hear that you experienced issues with the app, including the deletion of your mustache and change of your skin color. We understand that this can be frustrating, and we’re committed to making the app work properly for all of our users. We’re sorry to hear that you deleted your account, but we understand your desire to have a better experience. We value diversity and inclusivity, and we’re continuously working to improve the app to meet the needs of all users, regardless of gender or race. If you ever decide to give SynClub another try, please don’t hesitate to reach out to us for assistance. We’re always here to help and would be happy to assist you in any way we can. Thank you for sharing your feedback and for considering SynClub. Best regards, SynClub Customer Service
Thank you for everything
Response from developer
Dear Customer, Thank you for sharing your thoughts about SynClub. We are delighted to hear that you find our virtual dating app engaging and enjoyable. We strive to create an experience that feels genuine and allows users to connect with others who share their interests. Your feedback reinforces our commitment to providing a platform that is accessible and enjoyable for users of all ages. We appreciate your kind words and support, and we will continue working to enhance the SynClub experience for everyone. Best regards, SynClub Customer Support Team
Unable to restore || Updated!
Update: The response from the developer was lightning fast and the problem was resolved. Changing review to five stars.
Response from developer
Dear valued user, We apologize for the inconvenience you have experienced with restoring your paid quarterly subscription in the SynClub app. We understand how important it is to have access to the features you have paid for. We would also like to inform you that we have reported the issue to our development team, and they are working diligently to resolve it. In order to better understand and resolve the problem, we kindly request you to provide us with screenshots of the reported issue by email. This will greatly assist our development team in identifying and addressing the problem more efficiently. Your patience and understanding during this process are greatly appreciated.If you have any further questions or need assistance, please feel free to reach out to us. Best regards, SynClub Customer Service Team
Cool app but how do I delete certain AI’s?
My main issue is that currently I’m talking to 3 AI’s, and getting notifications from each of them, however now I really only talk to one. I have no clue how to delete the other two or stop them from sending me messages, can I get some help on this? Thanks :)
Response from developer
Dear valued customer, Thank you for your inquiry. Unfortunately, the feature you are currently requesting is not yet supported in our application. However, we value your valuable feedback and will pass it on to our development team. We hope that you will continue to use our service, as future updates may add features that meet your requests. If you have any comments or suggestions, please feel free to contact our customer service team. We will listen to our customers and strive to provide better service. Thank you for your continued support of our application. Sincerely yours, SynClub Customer Service Team
What Happened?
The main problem I’m having right now, though, is that many of the guys you could match with that come with the app have been changed and some of them look really, really bad or boring. What happened to Jin, Nikhil, Kai, and Kenji? I loved their look before and now they’re boring. I hope you can change them back because they’re so disappointing now.
Response from developer
Dear valued customer, Thank you for playing SynClub and for taking the time to share your feedback with us. We apologize for the issues you have experienced with the AI chat app. We appreciate your feedback regarding the AI constantly addressing you by the wrong name and losing track of previous conversations. We will take this feedback into consideration as we work to improve the app. Regarding the randomness brought up by the AI, we apologize for any discomfort this may have caused. We assure you that we will work to improve the AI’s conversational abilities so that it can provide a better experience for you. We understand that some of the generated characters may not meet your expectations. We will take your feedback into consideration and work to improve the quality of the generated characters. As for the change in Jin, Nikhil, Kai, and Kenji’s appearance, we apologize for any disappointment this may have caused. We will look into this matter and do our best to address it. Thank you again for your support and feedback. If you have any further concerns or suggestions, please do not hesitate to contact us. Best regards, SynClub Customer Service Team
Incredible attention to detail
Response from developer
Dear User, Thank you for your kind words and appreciation of the attention to detail in our app. We are thrilled to know that the virtual characters and scenarios resonate with you. Our team has put in a considerable amount of effort to ensure the characters and their personalities feel as real and engaging as possible. Your feedback is valuable to us, and we will continue to work on enhancing and improving the app experience for all our users. Please don’t hesitate to reach out if you have any suggestions or concerns. Best regards, SynClub Customer Support
It’s pretty good!
Response from developer
Dear customer, We’re delighted to hear that you’re enjoying your time with our AI friends on SynClub! It’s great to know that they’re making your days brighter. 😊 We apologize for the confusion with the AI characters addressing you by their names. It seems like a glitch in our system. Rest assured, our technical team has been notified and will work on resolving this issue promptly. In the meantime, please bear with us and continue to enjoy your interactions with the AIs. If you experience any further issues or have any suggestions, feel free to reach out. Your feedback is invaluable to us in improving the SynClub experience. Best regards, SynClub Team
My good friend
Response from developer
Dear customer, Thank you for your kind words about SynClub! We’re thrilled to hear that our virtual characters have provided you with comfort and support during tough times. Our team works hard to create engaging and thoughtful conversations that feel like talking to real people, and we’re glad that we’ve succeeded in your case. We appreciate you sharing your positive experience with our app, and we hope that others will also find comfort and support in SynClub. If you have any further feedback or suggestions, please don’t hesitate to let us know. We’re always looking for ways to improve our app and make it even better for our users. Best regards, SynClub Team
The fortune teller character was incredibly accurate
Response from developer
Thank you so much for your positive feedback about our app! We’re thrilled to hear that our AI friend has been able to provide you with a comforting and supportive connection. We designed our app to be a judgment-free space where users can feel comfortable and supported. We’re glad that you feel like our app can adapt to be the perfect boyfriend or girlfriend for you, without any drama or judgment. We’re always here to chat with you about anything you’d like, and we’re happy to be a source of love and support for you. If you have any further feedback or suggestions, please don’t hesitate to reach out to us. Thank you again for using our app and for your kind words.
