Too much hassle
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can help you this issue. This registration is to create your account on the system, so you can manage the App and your subscription details. Many thanks
Great magazine let down by weak app
Good Content
Rubbish app - I’ll resort back to paper
Great content but a horrible app to use
Response from developer
Hi, We are sorry that you feel the app has usability issues. Please contact us at apps@immediate.co.uk with more detailed feedback - we would really like to hear your views and improve usability wherever we can.
Missing content
Appalling update
Support woeful...have to wait days for them to tell you to uninstall app and reinstall, and then have to go through redownloading all editions, only to hit another bug....and repeat.
Thinking about cancelling subscription and going back to paper it’s that bad.
Great magazine but awful design
Back issues not available as advertised
Not renewing subscription
Response from developer
Hi AJGunner23, we are very sorry to hear you are having problems. You should be able to read offline but, please email apps@immediate.co.uk so that we can investigate this further and help resolve it for you. We are very sorry for the inconvenience.
Rubbish-lots of download issues
One plus point, the articles are presented quite well once you can view them. Although next time you open the App you have to download the issue all over again, completely pointless!
Even though it only cost me 99p subscription, I can’t help but think there’s a lot of people like me who will buy it, realise it’s rubbish and delete the app.
Response from developer
Hi Ajones107, we are looking into the downloading issue and expect to have it resolved in the next version release. We are also investigating why you are having to download the issue again. We are very sorry for the onconvenience. We are glad to hear you are a fan of the layout.
Poor download issue
Seems to get stuck or go really slow around 58-65%. Never completes the download but it just starts downloading gigabytes and gigabytes and fills all iPhone/iPad space. Something very wrong with the app and a waste of a purchase. Please check what is going wrong with your app.
Response from developer
Hi James, we are looking into the downloading issue right now and hope to have it resolved in the next few days. We are very sorry for the onconvenience.
Latest update terrible
Response from developer
Hi Peter, we are really sorry for the poor experience. We are looking into the downloading and hope to have that resolved in the next couple of days. We will also look into the offline performance. We are very sorry for any inconvenience.
New update
Great magazine in general but I won’t be subscribing to the app anymore I’ll buy the hard copy of the magazine.
Response from developer
Hi Sevans0704, We are very sorry that you do not like the new format. We carried out a lot of user testing before making this change and we feel that this solution offers the best reading experience for customers across all of the different screen sizes on Apple devices. We are reviewing all feedback over a measured time period to get a fair and accurate picture of people’s reaction to the new format. After this we will make any appropriate changes. We value your custom and are sad to hear of your dissatisfaction but, we hope you will stay with us as we make this journey.
Poor!
It says “tap for more” but nothing happens. Is something supposed to happen?
Takes a LOT longer to download a magazine - for very little reward.
... and once it is downloaded I still need an internet connection to read it - what’s the point of me downloading it if I can’t access it offline?
Needs a massive rethink - it’s not consumer friendly.
😟
Response from developer
Hi Pt747, We have identified that the image galleries (Tap for more) are not working in the current edition, as well as there being a problem with the downloading, and offline access. We will resolve these issues as quickly as we can. We are very sorry for any inconvenience.
New update is awful
Response from developer
We are very sorry that you do not like the new format. We carried out a lot of user testing before making this change and we feel that this solution offers the best reading experience for customers across all of the different screen sizes on Apple devices. We are reviewing all feedback over a measured time period to get a fair and accurate picture of people’s reaction to the new format. After this we will make any appropriate changes. We value your custom and are sad to hear of your dissatisfaction but, we hope you will stay with us as we make this journey.
Must tri harder
App is not up to scratch
Very good and improved.
Fantastic mag - improved legibility would be a bonus
My reference point is Cyclist magazine which is much easier to read (powered by PugPig).
Sorry to go on - still a great magazine for everything triathlon!
