What We Love
- 🚀 Fast delivery times
- 👍 Convenient and easy to use
- 💰 Affordable pricing
- 😊 Good rider attitude
- ✅ Reliable service
- 💯 Solves urgent needs
- 👍 Quick pickup and delivery
- ✨ High cost-effectiveness
- 🤝 Solves family connection needs
- 👍 Prompt service
- 👍 Good for sending meals
- 👍 Fast and convenient
- 👍 Reliable and punctual
- 👍 Very convenient
- 👍 Fast and easy to use
- 👍 Good value for money
- 👍 Excellent service quality
- 👍 Very good and powerful
Room to Improve
- 😠 Platform is unfriendly to consumers
- 💸 Hidden fees and charges
- 🚫 No recourse for complaints
- 💰 Riders demand tips
- ⏳ Delivery delays
- 📉 Financial losses for merchants
- ❌ No refunds for charged amounts
- 🚫 Unreasonable refund policies
- 🚫 Balance withdrawal restrictions
- 🚫 Forced consumption
- 🚫 No riders accept orders without tips
- 🚫 Riders delay delivery for tips
- 🚫 Drivers mark as delivered without pickup
- 🐛 App not updated
- 🐛 Payment pending issues
- 🚫 Cannot issue invoices
- 🐛 Customer service issues
- 🐛 App crashes or freezes
- 🐛 Inconsistent app performance
- 🐛 App requires ID upload
- 🐛 Unprofessional rider behavior
- 🐛 Riders are rude and abusive
- 🐛 Customer service is unhelpful
- 🐛 Platform settings are unreasonable
- 🐛 Direct delivery not guaranteed
- 🐛 Unclear pricing and delivery rules
- 🐛 Riders may cancel orders
- 🐛 Lack of human customer service
- 🐛 Network errors during registration/login
- 🐛 Poor training for riders
- 🐛 Unclear communication with riders
- 🐛 Platform delays issue resolution
- 🐛 Management is chaotic and evasive
- 🐛 Items stolen due to poor security
- 🐛 System randomly dispatches orders
- 🐛 Riders park carelessly
- 🐛 No accountability for lost items
- 🐛 Hidden fees for direct delivery
- 🐛 Drivers may take other orders
- 🐛 Rude drivers and verbal abuse
- 🐛 Customer service is perfunctory
- 🐛 App has connectivity issues
- 🐛 Merchants are exploited
- 🐛 Delivery fees are higher than competitors
- 🐛 Riders not paid on time
- 🐛 Malicious deductions
- 🐛 Unclear communication channels
- 🐛 App has bugs and lags
