2Guys Support

2Guys Support is an internal customer service tool for 2GUYS NAIL employees. Staff sign in with the company account given to them by the owner and answer customers in one place: • Chats – conversations from the chat box on 2guysnail.com. Our assistant answers simple questions first; when a customer needs a person, the chat comes to the team with a short summary, and staff reply right in the app. • Email – customer emails to our support mailbox, each with its own case number. • Claims – lost, damaged or missing-item claims sent from our website. • Warranty – product warranty registrations to verify. • Report – numbers for the owner, with Excel downloads. Staff can search or scan a case number, order number or serial number (with the camera or a handheld barcode scanner) to open the right case, use quick replies, and get notifications when a customer is waiting. Made for iPhone, iPhone Duo (folded and unfolded) and iPad, in portrait and landscape. This app is for 2GUYS employees only. Accounts are created by the company; there is no public sign-up.