Doesn’t even work
The app literally won’t even open
Why even have an app?
I get beta versions but why even waste time and money and effort on this???
The App Doesn’t Even Work
Everytime I log into my account on the app it just goes straight to a grey screen and stays there. I have done everything I can do on my end including restarting my phone and redownloading the app multiple times. I love 2nd and Charles, and was so excited when I found there was an app to then be disappointed about the app. Honestly is very upsetting, and wouldn’t of even given one star if I could’ve.
Show more
Cant even handle a stress test
This app is amazing in how poorly it handled a simple user stress test. From rapid moving between user screens, to signing up for accounts, to viewing different stores then adding them to email notifiers. Or even zooming out and in to the point of viewing coding.
This handled poorly for an app for any company, let alone one of this size. Would not recommend until it has gone through an extensive overhaul. Absolutely disappointing.
This handled poorly for an app for any company, let alone one of this size. Would not recommend until it has gone through an extensive overhaul. Absolutely disappointing.
Show more
Blank screen
I have uninstalled and reinstalled. Tried over wifi and data in the store and at my home and everytime I log back in I get a blank screen and it doesn’t load anything else
Your company does care to lay attention
For one I’ve been at 2nd and charles 4 times spent over $30 each purchase and never received points on top of the cashiers never even bother to ask customers if they have rewards! I have to bring it up . Or else they would say nothing. And 2 the app doesn’t work! I uninstalled reinstall multiple times. And no there was NOTHING wrong on my end. And i can tell by the other reviews many feel the same way. For the first reason thats the MAIN reason why i BARLEY go even though i love that store however why am i continuously getting road blocks from receiving what i deserve for shopping with your company? This is disappointing. At least if that app worked i wouldn’t of said much but this is just the icing on the cake. After the next penny a page sale i have to cut ties if things aren’t resolved.
Show more
Can’t even use the app
I love 2nd and Charles so of course I was psyched when they finally got an app. I linked my account and the app won’t even log me in after I put in my info.
App Does Not Work
I downloaded this app to be able to track my points at 2nd and Charles after I signed up at the store, but whenever I login to the app, it spins forever and never proceeds forward. After closing the app, it only gives a gray screen and no information loads. Very clear that the app is broken and unusable.
Show more
App doesn’t work :(
Once I log into the app it just gives me a white screen no matter how many times I open and close the app. If I re download and log in again it does the same thing. Pleaaseeee fix this I love this store but the app won’t work!!
The app is super good
I don’t even have to drive I can just go on here Love the app keep it going
Laggy & disappointing
I shop here at least once a month spending $50 minimum each time. Hearing they got the rewards program made me so excited & I wish they did it sooner lol. But the app is disappointing. It’s laggy, broken, and tells me “customer not found” but I can log in on a web browser with no issues. Fix it if you want it to succeed
Show more
So would love to give this five stars.
So would love to give this app five stars. But no can do. I have purchase 5 times from the store since they have implemented the rewards program. I have zero points. There hasn’t been a time I have left this store paying under 100$ it’s an awesome store. I’ve been to many locations. But not receive the points I’m owed is something especially when there is savings involved. Is there away you can scan receipts into the app. If so I can’t find them. Also the app dosent list as much as their website does. Please fix these problems. As your own cashiers and mangers don’t even have the right answers and will tell you they are having the same problems.
Show more
Gift card usage?
I like being able to shop from one of my favorite stores online since I live far away from the closest 2nd&Charles. I was given some 2nd&Charles gift cards as a Christmas gift and wonder if it’s possible to use them on the app. I tried ordering my cart with them but there was no option to use them, which I was looking forward to upon downloading the app. Please add a feature to use gift cards!!
Show more
Glitchy
Literally harassed in store to sign up and the app doesn’t even let me log in.
I will change my review when I see improvement
I had my account set up in store received an email that said I could download the app and see my rewards progress. So I have downloaded the app and tried to “link my account” after I did that, I tried logging in but received an error saying “customer not found” even after I have linked my account. If I try to link it again, it says my account already exists. I also tried to create an account but hitting the arrow after putting in all my information does nothing. So right now, I’d say that the app does not work at all and only causes headaches due to the endless loop of inability to log in.
Show more
Finally!
2nd & Charles has an amazing price point compared to most bookstores.
