Poor customer support
I got charged to renew a yearly membership without a reminder. When I reached out the same day to ask for a refund, I was told by customer service that they would do their best to fix the problem, but I haven’t received a response to my numerous emails after 4 months of reaching out for an update.
Sound doesn’t work
It’s a great concept since I love their in person classes but I live in a different borough, but the sound doesn’t work and I’ve tried troubleshooting a few times now.
Love the virtual!!!
Sometimes overwhelmed in class bc of the choreography and can I keep up lol so this app is beyond amazing! Thanks 305!
Can’t Cast
The instructors are great and this workout is fun and amazing, but the app hasn’t had the ability to cast to your TV for a while now. I was hoping it would be fixed in one or 2 app updates, but still no-go. This is a high energy workout class that is just not as fun if you’re working off your phone or laptop, I am so close to canceling my subscription since I haven’t even used it because of this, but really hoping they see this and update!
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Purchase a year subscription and have not been able to use due to Apple TV compatibility issues
I love the 305 workout and used to use this app religiously on my Apple TV. I was a month to
month subscriber and finally decided to commit to a year subscription back in June. A few weeks after I purchased, the app updated and has not been compatible with Apple TV anymore. I was in contact with the company each month and they kept ensuring that the issues would be fixed. Six months later, I still can’t use this app with Apple TV. I was finally advised by the company to contact Apple subscriptions for a refund but Since it has been too long, Apple will not refund the subscription. I am very disappointed with this service and feel a little bit scammed. :( I’m sad because I loved it and am disappointed I can’t use it anymore.
month subscriber and finally decided to commit to a year subscription back in June. A few weeks after I purchased, the app updated and has not been compatible with Apple TV anymore. I was in contact with the company each month and they kept ensuring that the issues would be fixed. Six months later, I still can’t use this app with Apple TV. I was finally advised by the company to contact Apple subscriptions for a refund but Since it has been too long, Apple will not refund the subscription. I am very disappointed with this service and feel a little bit scammed. :( I’m sad because I loved it and am disappointed I can’t use it anymore.
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