Good app but
Would you please add English?
Language Barriers
English version Needed！
Terrible user interface for ordering
However the real terrible part is that the app doesn’t allow you to differentiate a grocery list from an order. Once you decide to order to look at the delivery options, it’s very easy to lose your ordering spot, and have to wait 2 weeks for the next moment.
The only way to get back to your grocery list and its filtering system is to “cancel your order”, which by itself is dumb enough, but then without any communication drops the delivery moment, rendering your €150 cost useless.
The other weird part of this app is that their services are still designed to be used by one person. For families this is really annoying; why can’t my spouse login under the same account as another user, and add or remove grocery items? Why is “sharing grocery list” limited to sending a text/email, instead of inviting additional users?
Albert Heijn is clearly behind on providing a modern experience and in fact its app completely ruined a very expensive annual subscription for us.
Response from developer
Dear Dacloo, Sadly to see that the user experience of the AH app is not pleasant. In addition, I am afraid that there is a misunderstanding about the delivery bundle. If you have a delivery bundle, you pay your delivery costs in advance in one payment. This is often cheaper than paying separate delivery costs per separate order. A personalized delivery moment is an extra option of the delivery bundle, you do not necessarily have to choose this. It is therefore not the case that you pay to have your groceries delivered for a fixed day of the week. Furthermore you do not only have to use your personalized delivery moment. In addition to this weekly moment, you can also schedule separate delivery moment. In addition, an order is always linked to a delivery moment. If you cancel an order, you also cancel your delivery moment. In that case it is better to change your order via 'My orders' and 'Change'. We are happy to help you further to explain more about your personalized delivery moment and order. You can contact us for this via the customer service channels at ah.nl/klantenservice Sincerely, Team AH App ^ Jay
App has False Pricing
I need something and find that it is is “on sale” at Albert Heijn. I make a purchase, specifically wanting this item but ordering other things to meet the minimum order requirement. Then upon delivery, I see that the discounted item isn’t there. When I contact Albert Heijn customer service, they told me that the low price item is “out of stock” and therefore can’t be delivered. Yet, it is still able to be put into my cart for a second order at the low price to be delivered later this week. I asked if they could remove the minimum order requirement so I can reorder the original item that I wanted in my first order and they will not! So in order to get the sale priced item, I need to place another 70€ order (meanwhile I already stocked up in my last 70€ order..... not getting the item that I needed).
This exact situation has happened to me three times now. It is false advertising and a scam.
Response from developer
Good morning, could you send me more information through one of these channels below; https://www.ah.nl/klantenservice I would like to take a look at our system with you. ^Sander
Wish English Was An Option
Actual issues I have with the app:
1. I originally created an account in August. For some reason, I was logged out and my email was no longer found in the server? I had to create another account in September, which was troublesome and confusing.
2. I also didn’t have this issue previously, but now I cannot find delivery times two weeks in advance. Are more people now using grocery deliveries due to COVID this winter? Or is this a system issue? It takes a while to load the delivery schedule, but only to find no availabilities... The AH store at my place is small and can’t supply much of my needs, so I need to get those items from the app. Now, I do not have access to it and may have to go for a different online grocery store.
