Leave a Review ecobee Smart Thermostat
Horrible customer support for an inaccessible application.
My comments may not be of general interest; I'm totally blind, hence use the voice over feature available in iOS.
Using this app, it was impossible to make any adjustments. I wrote Ecobee tech support and they made it clear and no uncertain terms that they couldn't care less!
I should mention, that my mother, though elderly can see perfectly well, but she had trouble figuring out how to make I just mints to the thermostatthis using this app also..
Needless to say, I exchanged the ecobee for a honeywell and both my mother and I are easily able to adjust all settings using Honeywells iPhone app.Show lessNCGeoff
Ugly app
No portrait view almost impossible to manage more than 1 AC. Ugly UXMarkusit
Good TStat - Poor App
I'm glad to have the exobee thermostat, as it was the only remote control tstat that would operated my complex system ..... but jeeze guys!! If you can make a great tstat, can the app to control it be ao tough? This app stinks. It locks up. I can change temp, but app remains at same temp as before. But most times it just doesnt work at all. Please update this app!!Show lessWifinc
Few issues
The temperature jumps back to the original setting when adjusting from iPhone 4S. Very frustrating!!!!thom7896
Decently functional; missing a few key features
Useful to turn on heat on the drive home, or to check current house temperature. Would be nice to be able to change the schedule, which would look great especially in a much needed iPad version.WflGoat
Doesn't work
This worked great when we first installed it. It's the only one that works with a whole-house humidifier.
However, this app hasn't been working for a couple of weeks now. The actual thermostat no longer functions properly either. When changing temperature, the app and thermostat will slide to change temp, but pop right back where it was. For instance, if current temp is 72 and I try to change to 68, I can slide the control, but when I take my finger off, it pops right back to 72. Up or down, no matter what the attempted change, just does not work anymore.
Doesn't work 99% of the time!
Called for support, service updated, but still doesn't work. Tried hard restart on phone for app, tried deleting and reinstalling the app -- doesn't work!Show lessChipmunkNest
App and Wall Differ
Works great functionally, however I have 2 thermostats and the fan/cool/heat status icons do not seem to appear when controlling one of them so cannot tell if the fan/cool/or heat is actually on. Works fine on the other thermostat.DrKnightArcher
Missing ventilator control
The app is missing a control to operate the ventilator feature of the thermostat. So if we are away for a extended time we can't refresh the sir in the house. Otherwise a good app.Janulla80
Love Ecobee, but the app needs work
The ecobee provides several conveniences and money saving options. It's been working great for us. As someone who works from a home office, my schedule changes daily. This gives me the convenience of adjusting the thermostat for days I'm on the road and for days I'm in the office all day. There are several limitations to this app that I think could be improved upon (which is why I gave it four stars). It would be nice to change the program schedule through the app. Other than that, great device.Show lessLucyDogg
Unreliable
Adjusting the temp on the app does not always update the thermostat. If changing to 22 to 20 for example, it goes back to 22.tamfr