Requires a new sign on daily
Requires a new sign on daily instead of staying signed in. To make it worse the sign in is through a webpage not the app itself. To make it even worse the sign in is super duper slow.
Doesn’t work AT ALL
Since my pharmacy switched to using health 360, getting my prescription refilled is impossible unless I call the pharmacy. The app is never able to find my prescription.
Junk
Worst app ever
Poorly Made
The login process is painful, every time you open the app you have to login again. Have had situations where codes aren’t emailed. The app only slightly beats having to calling in to request a refill.
When you do login, the authentication website simply says “sobeys ics” instead of logging you in. To actually login, you need to repeat the process. Using the website is a lot easier.
If I sign in with Apple which already has two factor authentication built in, why do I need to do another email code? There is no security or privacy reason for extra unnecessary steps.
When you do login, the authentication website simply says “sobeys ics” instead of logging you in. To actually login, you need to repeat the process. Using the website is a lot easier.
If I sign in with Apple which already has two factor authentication built in, why do I need to do another email code? There is no security or privacy reason for extra unnecessary steps.
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0 Stars
It’s a virtual paperweight, nothing functions.
login is broken
app is basically useless
Login broken
The login process is arduous and sometimes doesn’t work, because it just opens a browser window inside the app. It will never remember credentials either. If you open this app once a day, you’ll have to login every single time so it’s not much different than using a website.
Terrible
Cannot login. Cannot change password. It is useless. Don’t bother with this app
Easier to drive there
Now I just get in my car and drive to my pharmacy, that’s easier than using this app.
1 star until you can enable face id
Come on it is 2026 and not having face id and requiring one time code each time I login is just absurd
Worst store app ever!
I don’t know how you could screw up a store app after so many before you. How could you not put a cart icon for your purchases? Why can’t it be a simple thing? I thought I submitted my request for pills on Thursday and because the app sends so many damn notifications I figured it must mean it went through… NOPE… just more notifications that I have overdue prescriptions. So I check the app again today and see the tiny little 1 on the bottom right corner and find that I didn’t submit my prescription. Now I’ll be without one pill for another week because your app sucks!
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Junk APP
Terrible APP. Won’t send a code to complete the login. Junk, don’t bother until it’s finally fixed
pretty useless
this app is pretty useless. I can never login to my account using this app.
Every function fails
Logging in, it does not remember that I already have a connected patient record and prompts me to supply a prescription number. Attempting to renew a prescription, the barcode scanner cannot auto focus. Nor can I enter it manually: the onscreen keyboard blocks the “submit“ button. iPhone 17 Pro, IOS 26.1.
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Have to sign in every time
Every time I open the app I need to resign in and get authentication code. Absolutely ridiculous. As well, you can't remove medications that you no longer use. Needs a lot of work.
Update: this issue is still not fixed. Developers, please address this issue.
Update: this issue is still not fixed. Developers, please address this issue.
Omg
Can’t even log in.
Not sure how you release an app like this without
Proper beta testing and basic functionality.
Do better Sobeys.
You’ve been falling flat on a great many logistical issues of late.
Not sure how you release an app like this without
Proper beta testing and basic functionality.
Do better Sobeys.
You’ve been falling flat on a great many logistical issues of late.
Does not support Safari
I have been trying for months to get this app to log me in and every time it stalls when trying to log in to the website does site. It just sits there and spins. Today I copied the link to Chrome and it worked. Why would you have an app for an Apple device that does not work with Safari? Can only use the website, not the app
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What a headache
I must sign in and use 2FA every time I reopen this app. Such a nuisance!
Not working
Since the new update this morning the app is not working. It keeps crashing.
Convenient but buggy
I like the convenience of being able to refill the prescriptions online but the app is incredibly buggy. Often I need to sign in twice before it will let me access my account. Also today it’s not accepting my refills - I will get a text confirmation but when I go back in the app to check on status it won’t show any refills in progress. It definitely needs more work from the program developers.
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