Useless
Response from developer
Hi, Can you please contact our support team and explain where you are having trouble? So that we can solve any pain points, you may have. https://support.crichq.com/hc/en-us/requests/new Thanks, Daniel Ryan
Junior super smash rules
Response from developer
Hi, You can set up a custom match type to allow these kinds of rules. If you get stuck, contact our support team: https://support.crichq.com/hc/en-us/requests/new Thanks, Daniel Ryan
Not the best
Response from developer
Hi, Try version 9.1. Finding games through player profiles has been improved. Otherwise, let us know your pain points to our support team: https://support.crichq.com/hc/en-us/requests/new Thanks, Daniel Ryan
App crashes
Response from developer
Hi, We have released a temporary supported legacy version to NZC. If you contact them, they should be able to help you with the installation. Thanks, Daniel Ryan
Reports
Response from developer
Hi, Can you contact our support team and explain what you exactly need: https://support.crichq.com/hc/en-us/requests/new Thanks, Daniel Ryan
Poor upgrade to 9.0.1
Taken something that worked ok and made it useless.
Response from developer
Which functionality are you talking about? Contact our support, and we will be happy to help add back something we missed. https://support.crichq.com/hc/en-us/requests/new Edit: can you give 9.1 a try and see if that adds back functionality that you were missing. Thanks, Daniel Ryan
My Account
So now I have to have a account with nothing on it
I want my old account back
Response from developer
Sounds like you may have logged into the wrong account. Double check that you are using the same email. Can you contact our support and they will sort you out. https://support.crichq.com/hc/en-us/requests/new Thanks, Daniel Ryan
Needs fixing
Response from developer
Can you report your issue to our support page so we can have a look at fixing it. https://support.crichq.com/hc/en-us/requests/new Update: Give v9.1 a try and see if that improves the situation. Thanks, Daniel Ryan
Latest update makes this app worse to use and navigate
Teams results don’t show, finding games is worse.
Response from developer
Hi, The 9.0 update focused on standards and made it easier to find various previously hidden options. Some more minor features were not completed in time and will be added back soon. What do you mean by "Teams results don't show, finding games is worse"? Please contact our support with the details and I will be happy to look at improving this. Edit: Give v9.1 a try and see if that improves the situation. Thanks, Daniel Ryan
Crashing and fall of wickets feedback
Last weekend after the new version of the app came through, we had significant problems with the app on an iPad using iOS 14.1. The app would continuously crash after trying to edit a ball as the wrong batsmen was selected. Our scorer struggled and eventually we had to give up because it started showing the same batter batting twice at the same time. I note that we used a hotspot to set up the match initially then was not connected to the internet during the game. Luckily we had a second scorer using the previous version of the app on another iPad so we were able to continue.
Another thing I noticed using the new version of cricHQ on my iPhone that when looking at the scorecards, the flow of wickets (FOW) is missing to show exactly the score, overs and batter who got out. When I check via the webpage or on a desktop the FOW exists on the scorecard.
This was a useful scorecard feature that should be reinstated on the app!
Response from developer
Hi, I apologise that you were having issues scoring. Version 9.0.5 has been our most stable release yet, but I'll continue to fix the rest of those tricky crashes! The FOW is now back on the scorecard for version 9.0.7 with more fixes. Any other issues please send them to our support so we can sort them asap. Thanks, Daniel Ryan
