Leave a Review The Raleigh News & Observer
Extreme disappointment
I have subscribed to N&O paper format for years and occasionally used the digital app while traveling. I recently switched to digital only due to outrageous cost of printed edition and the complicated bureaucracy of finding your subscription information.
I appreciate the state and local coverage of the N&O. The digital version of the printed paper is a reasonable substitute for the printed paper.
HOWEVER
SERIOUS FLAW in the digital version is that when the pop up adds change, they move the screen causing the reader to lose their place in the article. Their very existence is annoying enough since the jump around. That would be tolerable if they did not cause the whole article to reformat on the page causing the reader frustration finding one’s way back into the article.
My advice to readers is stick with New York Times for national and international articles and waste time only on local news.Show lessN&O fan
McClatchy doesn’t seem to care.
I’ve subscribed to the News and Observer for over 30 years because I believe strongly in supporting local media. Over the last several years, the N&O has become decidedly less local. It now covers Raleigh and Charlotte since McClatchy owns both the N&O as well as the Charlotte Observer. To keep costs down, they frequently run stories in both papers.
Several years ago, I stopped the print edition and went exclusively with the e-edition. It still costs more than WaPost.
Generally, the electronic edition does decently work on my iPad, but a recent “upgrade” eats huge amounts of memory and the only way to free it up is to delete the app and reinstall it.
Yes, I’ve tried to configure the settings to delete the file every day, but it makes no difference (ate 2.28 gigs last week).
I’ve tried to contact them about this issue and have received no response. You can’t talk to anyone about issues with technology. They ignore emails unless it involves your subscription.
It’s the only game in town if you want state and local news, but they act like they know that all too well- and treat you accordingly.Show lessOstrakon 208
Surprise access change AND it’s TERRIBLE
The previous edition read like a newspaper in my hands. Go directly to any section by pulling menu list down. Just like a newspaper. I saw no warning of the ‘improvements’ and unable to use paper as I expected. Finally called and emailed the executive editor, Mr Church, but never responded. My wife stumbled upon the revised access. Went to the app, which is not usable - who wants to select types of stories, etc? Just want to access the paper as I would in hand. What do I do now? Select the eedition and flip through all the pages until I get to the section desired. And why can’t the menu option be brought back as an option?Show lessMG27511
Developer Response
Thank you for your feedback. The new PAGES option or menu has been moved to the lower left hand corner of the screen. Once you click on this option, you will be able to see all the different sections as before and select to content of preference. Again, we thank you for your feedback and will continue improving the app.