StyleSeat User Reviews

StyleSeat - Salon Appointments

StyleSeat, Inc.

Lifestyle

Reviews Summary

Positive highlights

🔍

This app hasHelps find hidden gem stylists in local areas

📅

This app hasConvenient for booking appointments 24/7

🌟

This app hasPuts natural hair stylists on the map

Negative highlights

🤖

This app hasLack of customer service and difficult to reach support

💰

This app hasCharges clients $1 per booking without notifying stylists

🔒

This app hasRequires clients to save credit card info, compromising security

🔧

This app hasFrequent app glitches and functionality issues

🤑

This app hasCharges high monthly fees and transaction fees for stylists

🔍

This app hasLacks proper vetting process for stylists, allowing scammers

🗓️

This app hasAutomatically charges clients and makes appointments without consent

🚫

This app hasDifficult to cancel appointments or remove credit card info

Top reviews

Most RecentHighest RatedLowest Rated

False advertising, fees

This is honestly the sorriest app I have ever used. I don’t even know where to begin. Between the ghost notifications telling me I have messages when I don’t to the monthly fee not pulling when it says. I lock my card so a few times the fee has tried to pull a diff date then it should and when they can get their monthly payment immediately StyleSeat will delete ALL YOU FUTURE BOOKED APTS it’s honestly disgusting. Then after my first payout I wasn’t able to instantly cash out as promised. Most stylist service on the weekends however any payment taken over the weekend is subject to being held for two business days on top of the weekend. They don’t tell you that there is a minimum amount need to instantly cash out until it’s time to cash out. The fees are ridiculous I’m being charged for the app, for clients to book, a percentage of the service and tip AND A PERCENTAGE AT CASH OUT. This company is a scam. Then if your client doesn’t book the appt completely on their end StyleSeat doesn’t promote your page. I’ve had difficulties myself setting up appointments with all the unnecessary clicking. This app is not worth the headache they chat support agents don’t care. I am switching to gloss genius !

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ChrisCrownCurl

3 months ago

Response from developer

Hi Chris! We're so sorry to hear you had this experience. Our team would love to look into this further for you and help resolve these concerns. Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and mention "app review". Our Support team will be happy to assist! Thank you!

Very poor customer service & fraudulent vendor response

The management arm behind StyleSeat is absolutely horrible! Let’s say you make an appointment with a vendor and that vendor cancels your appointment. You have not way to leave negative feedback about that provider (Stacey Alford I’m looking at you)—which means there’s no way to know if this is habitual behavior prior to booking. Also, it’s a whole ridiculous process to get your booking fee refunded. Let’s say the vendor on the account is actually a fraudster who makes appointments and forces you to send a “deposit” via CashApp prior to confirming and then on the day of the appointment you show up to the provided address only to find you have been sent to a crackhouse and you don’t have an appointment at all (Meka at Pretty Brat I’m looking at you). StyleSeat does nothing to investigate or police bad actors on their platform. JUST HORRIBLE.

My response: I will not be submitting any additional tickets as I ALREADY submitted tickets for the incidents described above and in fact was not refunded for the cancellation (this should automatic to begin with!), I was not able to leave a review for the vendor so there’s no way for a customer to know about the pattern of behavior, and the fraudulent vendor is still operating on the site despite the ticket submitted by me.

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Lavender Cherry

4 months ago

Response from developer

Hi Lavender! We’re so sorry to hear about your recent experience on our platform and understand how frustrating this must be. We truly appreciate your feedback as we constantly work to improve our service for clients and professionals. If your professional cancels an appointment, rest assured you’ll receive your booking fee back within 5-10 business days. For deposits, we recommend booking and paying directly through StyleSeat, as this ensures we can assist you further with appointments and refunds. Our team would love to look into these situations further for you. Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and mention "app review".

Only for USA users

I live in Canada and I tried to set up my hair business because I’m an hair dresser but I couldn’t , I couldn’t put my location in Canada or bank details …it’s only accessible to people in the USA .. please fix this so others can use it to grow their business, not just for USA but Canada too ..

Doghor

a year ago

Horrible scam. Don’t book!!!!!!!!!

It was my first time using this app to book for a stylist and I wanted to sign in as a guest but it wouldn’t allow me so I created an account with my email and password. Right after putting in my info including my credit card info,and booking my appointment it logged me out and I’ve tried everything to log back in but they tell me my credentials are invalid. I tried doing the forgot my password and I didn’t even get the email to change it. Now, I want to cancel my appointment but I cannot log in to cancel. They keep telling me invalid credentials even though I got an email confirmation that I join and use the same password I did like 3 minutes ago. ( I wrote the password down) they already charged me $5 and I just want to cancel my appointment so I don’t get charged. I actually think this is some sort of scam because why can’t I log in and can’t even get a chance to change my “wrong” password. I also submitted a ticket like they said because they don’t have any actual person on their “live chat”, just a robot who keeps saying,it doesn’t have the answers right now. It’d gotten to a point where I have to call my bank to make changes to get a new card and lock my account because it’s ridiculous. They don’t have anyone to talk to at all and they take 3-4 business days before you get a reply.

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Sikaba ceil

a year ago

Response from developer

Hi Sikaba! We're so sorry to hear you had a negative experience using StyleSeat and are having trouble logging into your account. We appreciate you submitting a ticket so that our Support team can help you further, but we weren't able to locate a ticket based on the name information you provided. Please submit a ticket here; https://styleseat.freshdesk.com/support/tickets/new and mention "App Review". A member of our Support team will be happy to look into this and help you with a resolution. We appreciate your patience. Thanks!

Unprofessional platform and stylist

I URGE EVERYONE TO STAY AWAY FROM THIS APP!!!! I used this app based on reviews. to book a Stylist for my daughter. I caught an Uber to make my appointment on time, and the stylist not only didn’t show up, but she didn’t communicate with me at all. I messaged her in the app that I would like my money back, she ignored me for 2 weeks, and finally she told me no because she didn’t check the app and didn’t know about the appointment. She didn’t realize the app was showing an incorrect address for her appointments. IF YOU’RE IN ATLANTA STAY AWAY FROM HAIR BY TAVIA. SHE IS A SCAM.

She didn’t see my numerous messages and calls until a few days ago and said she wasn’t checking the app. I said I understand you’re busy but I do expect to be compensated for you not showing up to an appointment your schedule said was available, and not communicating. I’ve reached out to the help desk numerous times and they say that they can’t help, but I’m asking how do you allow a professional to have a fraudulent account and still operate on the profile? They can very well message her to compensate me, but are refusing to. They offered a $40 credit for my next appointment, but why would I use the app when what I’ve gotten is that StyleSeat verifies professionals without due process. At this point how do I know who’s real or isn’t? STAY AWAY STAY AWAY STAY AWAY!!!!

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NetteL1991

a year ago

Response from developer

Hi there! We're sorry to hear you've had a negative experience using StyleSeat. We see that you have been in contact with our Support and Compliance teams regarding this matter. We can confirm that our Compliance team is actively investigating this matter further for you. If you have any further questions, concerns, or need additional assistance, please reach back out!

StyleSeat Isn’t Worth It.

I never had a problem using StyleSeat no matter the circumstances , till I experienced a no call no show. It’s not StyleSeat fault, but it’s the person I almost gave my money too fault. I just wish StyleSeat did things a little differently when it comes to situations like this. I sent out a refund because I never received service, the lady gave me the wrong address, and she didn’t answer her phone at all or text me back till I had issued a refund. In certain circumstances , I wish StyleSeat didn’t have to make you pay an additional fee to cancel your appointment the day of, especially since I was stood up by this hairdresser. I understand we’re valuing people’s time who’s doing the services we’re trying to pay for and that’s fine, but not in this scenario .. Unfortunately I had to cancel the appointment the time we were supposed to start to avoid a late fee. I’m waiting on StyleSeat to reply back to my refund which is still pending in my bank.

Update: Styleseat still hasn’t reached back to me soon enough to issue my refund. The $30 is not pending anymore on my bank statement. The lady has my money now , which she never showed up or gave me any service . I’m never using this app ever again. Customer service is horrible.

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naeee.is.da.one

a year ago

Response from developer

Hi there! We're so sorry to hear you had this experience using StyleSeat. We would love to help you with this further. Please submit a ticket here and mention "App Review" with more details about this appointment; https://styleseat.freshdesk.com/support/tickets/new. We would be happy to rectify this for you!

Getting worser by the year! I am highly upset

Ive been on styleseat for some years now. the app has its pros but it has just as many cons, especially when it comes to payouts, how much percentage is being taken, and the fact that since i took out a loan with stripe, I am noticing that I HAVE NOT BEEN GETTING MY TIPS! Styleseat also claims to take 25% on clients they send you FOR THE FIRST TIME. My problem is that i am being charged HIGH fees for my well ESTABLISHED CLIENTS...and since signing up for a stripe loan my tips has not been coming to me... my next question is if tips are soley left to the stylist why are you taking them and making the tips looks like its a part of the full transaction?? I reached out to stripe and they informed me that BASED ON HOW THE TOTAL AMOUNT IS REPORTED IN THE SYSTEM BETWEEN YOUR PLATFORM (STYLESEAT) AND STRIPE CAPITAL TIPS ARE INCLUDED WITHIN THE TOTAL SALES AMOUNT... THIS IS SHADY PRACTICES, MY NEXT PROBLEM IS UPON SUBMITTING A TICKET TO STYLESEAT YOUR CUSTOMER SERICE REP BLEW ME OFF AND WAS NOT KNOWLEDGEABLE ABOUT THE MATTER AT ALL, NOR WAS SHE TRYING TO HELP. I AM SERIOUSLY CONSIDERING ANOTHER BOOKING APP, KEPT TELLING ME TO REACH OUT TO STRIP IN WHICH I DID AND SENT THE EMAIL OF WHAT STRIPE SAID TO ME. I NEED ANSWERS BECAUSE I RUFUSE TO KEEP GETTING ALL MY TIPS SNATCHED AND NOBODY HAS A SOULOUTION ON WHATS GOING ON, THERE AARE OTHER BOOKING APPS. I DO NOT WORK FOR FREE.

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SheaM86

2 years ago

Response from developer

Hey Shea, we're sorry that this was your experience. It seems to be a lot of confusion about features and the percentage that we collect. There's a lot of misinformation here and we would love to look into what's happening and assist you further with your account. Please contact us here: https://styleseat.freshdesk.com/support/home mentioning "App Reviews - Shea" in the subject line and we'd be happy to assist you. Thank you.

Questioning is it even worth it!

As a pro stylist thats been on styeseat for some years now. the app has its pros but it has just as many cons, especially when it comes to payouts, how much percentage is being taken, and the fact that since i took out a loan with stripe, I am noticing that I HAVE NOT BEEN GETTING MY TIPS! Styleseat also claims to take 25% on clients they send you FOR THE FIRST TIME. My problem is that i am being charged HIGH fees for my well ESTABLISHED CLIENTS...and since signing up for a stripe loan my tips has not been coming to me... my next question is if tips are soley left to the stylist why are you taking them and making the tips looks like its a part of the full transaction?? I reached out to stripe and they informed me that BASED ON HOW THE TOTAL AMOUNT IS REPORTED IN THE SYSTEM BETWEEN YOUR PLATFORM (STYLESEAT) AND STRIPE CAPITAL TIPS ARE INCLUDED WITHIN THE TOTAL SALES AMOUNT... THIS IS SHADY PRACTICES, MY NEXT PROBLEM IS UPON SUBMITTING A TICKET TO STYLESEAT YOUR CUSTOMER SERICE REP BLEW ME OFF AND WAS NOT KNOWLEDGEABLE ABOUT THE MATTER AT ALL, NOR WAS SHE TRYING TO HELP. I AM SERIOUSLY CONSIDERING ANOTHER BOOKING APP, KEPT TELLING ME TO REACH OUT TO STRIP IN WHICH I DID AND SENT THE EMAIL OF WHAT STRIPE SAID TO ME. I NEED ANSWERS BECAUSE I RUFUSE TO KEEP GETTING ALL MY TIPS SNATCHED AND NOBODY HAS A SOULOUTION ON WHATS GOING ON, THERE AARE OTHER BOOKING APPS. I DO NOT WORK FOR FREE.

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H2TArtistryByShea

2 years ago

A true Company that takes advantage of loyal users

I have been using Styleseat for over 6 years. First was free, now $35 a month. Cool chalked it up and kept using because of the clientele I had built in my database and clients were used to using. Now even my clients are fed up with all the extra booking and hidden fees. This company is a true example of money hungry. No integrity whatsoever. No real customer service. No urgency to assist with important matters of the users and spa professionals. Sneaky to say the least. Currently looking for a new booking system, my clients have informed me they would be perfectly fine with that and that I should indeed cancel my styleseat membership. Of course I will probably loose all my stored information, hundreds of positive reviews & client lists because I’m sure they have no way of providing us this valuable data by email or any other form. Won’t miss styleseat at all at this point, when i’m sure there are plenty of other platforms for free or for the same pricing & with better communication & offerings. The professional has no control over pricing editing costs, and so much more. I used to feel like styleseat was a rare & great find, now I just feel taken advantage of.

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ALANN HUTCH

2 years ago

Response from developer

HI Alann, Thank you for providing your feedback. We would love to chat through some of your frustration. Please know we care and want to provide the best experience for you and your clients. Please reach out here: https://styleseat.freshdesk.com/support/tickets/new mentioning "App Reviews" and we'd be happy to take a deeper look into this. Thanks!

Steals money from clients and professionals

I liked this app at first because it actually felt like style seat was sending me clients but come to find out they don’t. I shared my booking link on Fb and IG and I always ask my new clients how did they find me and they tell me I booked through the link on your fb or IG.. (that’s basically me advertising myself so I should get the FULL price that I charged the client right?) but no StyleSeat takes a cut every time someone books AND when they use their card. Style Seat wants you to accept ONLY CARDS so they can get paid too. Last but not least professionals put in their business location and they are found when someone looks up ex: natural hair, once they look that up it shows who is near you by radius but StyleSeat claims they do all the work when really they do nothing but take from licensed professionals and then delete your business account once you start taking cash payments smh. I am very upset because it’s almost the end of the year and I have do taxes in a few months and I have no record of the days my clients came how much I charged how much tax was taken ect because STYLESEAT DELETED MY ACCOUNT AFTER I STARTED TAKING CASH PAYMENTS THEY SHOULD BE ASHAMED.

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stylist from NY

2 years ago

Response from developer

Hey there, we're so sorry that you had this experience. Sounds like there's a bit of confusion about how our Marketing program works. We would love to provide clarification on this. Please email us at https://styleseat.freshdesk.com/support/tickets/new mentioning "App Reviews" and we'd love to help! Thanks!