Leave a Review The Mercury News
Poor service
I canceled my print subscription and switched to online only. I do not want the paper any more. I have been trying for at least two months to get the paper carrier to stop delivering the paper. At first I called every week, then twice per week. The paper arrived again this morning. Customer service keeps saying they are escalating the matter. But the paper keeps showing up. The matter is urgent now because we are going on vacation soon and do not want that paper showing up while we are gone. TERRIBLE SERVICE! The app is really good, however.
UPDATE: The delivery finally stopped. I told them it was urgent, that we were going on vacation and did not want the papers piling up.
ANOTHER UPDATE: The online version lacks the Drive section, which appears in the print edition on the back of the Sports section. I really miss the Drive section. It was the first thing I turned to on Sunday morning.Show lessSandy Campbell
Idiocy!
Why does it jump from where you are to the front page when you rotate your iPad? Why does it blur the text when you swipe from one page to another…so you have to swipe back and forward again to get sharp text?
I’m paying a subscription fee for access, so why is it showing a Google Ad every time I open an edition of the paper? Worse, if I don’t dismiss the ad immediately, jump to another page, THEN remember to dismiss the ad, the stupid thing jumps back to the front page!
What fiend designed this behavior?Show less3glot
Was an HTML reader, now forced to app, dislike resets to main page
I already pay a lot for the paper, and there are ads in the paper, now there are ads in the app. And, if I don’t remember to close it, and just zoom in, then close it later, the app reverts back to the fist page. Then I have to navigate back to my previous location. Also, I find that occasionally, it tap the screen inadvertently, and I’m back at the last section.Show lessMom4mnl